Veronica Jones
Durham,NC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Store manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Store Manager
Dollar Tree
01.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Assistant Store Manager
Popeyes
12.2022 - 05.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Retail Sales & Management - Business Management
Old Dominion Job Corp Center
Lynchburg, VA06.2000
Skills
- Standard Operating Procedures Understanding
- Documentation
- Bank and Safe Deposits
- Companion Animal Adoption Procedures
- Merchandising
- Sales Expertise
- Marketing and Advertising
- Recruiting and Interviewing
- POS Systems Knowledge
- Payment Method
- Display Building
- Retail Inventory Management
- Customer Experience Management
- Maximizing Profitability
- Staff Training
- Outstanding Communication Skills
- Shipment Processing
- Constructive Feedback
- Promotional Effectiveness Review
- Time Management
- Store Opening and Closing Procedures
- Team Leadership
- Staff Assignments
- Complex Problem-Solving
- Visual Displays
- Opening and Closing Procedures
- Shrink Reduction
- POS Inventory System Operation
- Motivational Leadership
- Budgeting and Cost Control
- Proper Staffing
- Inventory Control Procedures
- Maintaining Clean Work Areas
- Compliance Requirements
- Creative Solutions
- Item Scanning
- Merchandise Stocking and Replenishing
- Customer Service Process Improvement
- Till Counting
- Stock Organization
- Replenishment and Recovery
- Bank Deposits
- Performance Goals
Timeline
Assistant Store Manager
Popeyes
12.2022 - 05.2023
Store Manager
Dollar Tree
01.2022 - Current
Retail Sales & Management - Business Management
Old Dominion Job Corp Center
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