Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Veronica Jones

Brooklyn,NY

Summary

Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

Family Dollar
Brooklyn, NY
01.2016 - 11.2018
  • Answered phone calls to assist customers with questions and orders.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Identified discrepancies between actual sales figures and expected totals.
  • Helped with purchases and signed customers up for rewards program.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Cashier Assistant

Target
Brooklyn, NY
02.2018 - 08.2019
  • Offered customers carry-out service at completion of transaction.
  • Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
  • Scanned items and checked pricing on cash register for accuracy.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Maintained work area and kept cash drawer organized.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

Home Health Aide

Heart to Heart Home Care Agency
Brooklyn, NY
04.2020 - 09.2022
  • Assisted clients with proper exercises and rehabilitation.
  • Recognized emergency situations and implemented appropriate procedures.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Tracked and reported clients' progress based on observations and conversations.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted in ambulation and exercise routines for clients.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Administered prescribed medications under direction from physician.

Customer Service Representative

Metro
Brooklyn, NY
11.2022 - 12.2023
  • Led on- and off-site customer support teams across multiple time zones.
  • Improved customer service wait times to mitigate complaints.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.

Cashier Manager

Nordstrom Rack
Brooklyn, NY
12.2023 - 02.2024
  • Proposed or approved modifications to project plans.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Increased likelihood of repeat business by building friendly relationships with customers.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Reconciled registers to prepare daily bank deposits.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Security Officer

G4S Secure Solutions
Brooklyn, NY
04.2018 - 06.2022
  • Maintained accurate logs of all security related activities.
  • Confirmed visitor identification prior to granting entry into the building.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.

Education

GED -

W.E.B DUBOISE
Brooklyn, NY
06-2015

Skills

  • Heavy Lifting
  • Online Order Picking
  • Customer Service
  • Cash Drawer Reconciliation
  • Adaptability and Dependability
  • Team Leadership
  • Store Opening and Closing
  • New Hire Training
  • Retail Merchandising

Certification

  • Powerpoint
  • Excel

Timeline

Cashier Manager

Nordstrom Rack
12.2023 - 02.2024

Customer Service Representative

Metro
11.2022 - 12.2023

Home Health Aide

Heart to Heart Home Care Agency
04.2020 - 09.2022

Security Officer

G4S Secure Solutions
04.2018 - 06.2022

Cashier Assistant

Target
02.2018 - 08.2019

Cashier Team Lead

Family Dollar
01.2016 - 11.2018

GED -

W.E.B DUBOISE
Veronica Jones