Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Family Dollar
Brooklyn, NY
01.2016 - 11.2018
Answered phone calls to assist customers with questions and orders.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Identified discrepancies between actual sales figures and expected totals.
Helped with purchases and signed customers up for rewards program.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Cashier Assistant
Target
Brooklyn, NY
02.2018 - 08.2019
Offered customers carry-out service at completion of transaction.
Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
Scanned items and checked pricing on cash register for accuracy.
Provided accurate cash register operations, including accepting payments and providing change.
Maintained work area and kept cash drawer organized.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Home Health Aide
Heart to Heart Home Care Agency
Brooklyn, NY
04.2020 - 09.2022
Assisted clients with proper exercises and rehabilitation.
Recognized emergency situations and implemented appropriate procedures.
Helped clients stay happy and healthy by providing mental and emotional support.
Tracked and reported clients' progress based on observations and conversations.
Improved patient outlook and daily living through compassionate care.
Assisted in ambulation and exercise routines for clients.
Engaged patients in recreational activities such as reading books or playing games.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Administered prescribed medications under direction from physician.
Customer Service Representative
Metro
Brooklyn, NY
11.2022 - 12.2023
Led on- and off-site customer support teams across multiple time zones.
Improved customer service wait times to mitigate complaints.
Provided top quality control and eliminated downtime to maximize revenue.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
Cashier Manager
Nordstrom Rack
Brooklyn, NY
12.2023 - 02.2024
Proposed or approved modifications to project plans.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Increased likelihood of repeat business by building friendly relationships with customers.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Reconciled registers to prepare daily bank deposits.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
Monitored inventory levels to ensure adequate supplies were available for daily operations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Security Officer
G4S Secure Solutions
Brooklyn, NY
04.2018 - 06.2022
Maintained accurate logs of all security related activities.
Confirmed visitor identification prior to granting entry into the building.
Secured personnel and premises by inspecting buildings and patrolling property.
Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Adhered to daily patrol schedules to support consistent security presence throughout property.
Detected emergency situations through keen listening and close observation to respond appropriately to alarms.