Veronica Jones
Baltimore,MD
Summary
Talented Human Service professional; skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 25 years of experience to new professional challenges with growth-oriented organization. Administrative and operational expertise: intermediate to advanced computer expertise (VISTA, Power Point, Excel, SPSS, PEMS, ALPHA, CHIN, HMIS, Apricot), community based participatory research and grant writing proposal skills.
Overview
20
20
years of professional experience
Work History
Program Director
St. Mary's Outreach Center
04.2021 - 12.2023
- Manage and direct all aspects of program operations for a community based non-profit organization who service older adults ages 55 and above
- Refer, link and coordinated resources to help older adults age in place
- Assist with Energy Assistance, Water4All, SNAP and Tax Credit applications
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Provided ongoing direction and leadership for program operations.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Established strong partnerships with internal and external stakeholders for collaborative outreach efforts.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Wrote, reviewed and edited proposals for grants, gifts, and contracts.
Family Consultant
The League of People w/ Disabilities
09.2018 - 08.2023
- Facilitated group sessions for parents, providing education on topics such as positive discipline techniques. behavior modification and effective communication strategies.
- Conducted thorough evaluations of family environments, identifying areas for improvement and potential risks to youth development.
- Maintained detailed records of youth interactions, ensuring accurate documentation of services provided and outcomes achieved.
SSVF Case Manager
Mosaic Community Services Inc. Dba Sheppard Pratt
02.2017 - 08.2022
- Link, refer and coordinate community resources for veterans to maintain housing stability
- Negotiate rental contracts, locating properties and performing property inspections
- Link, coordinate and refer to community resources and entitlement benefits.
- Conducted outreach efforts within the community, raising awareness about the SSVF program and its benefits for eligible veterans.
- Improved client outcomes by conducting thorough assessments and developing individualized service plans tailored to their needs.
- Monitored client success post-program completion, offering ongoing support and referrals when necessary to maintain stability.
Affiliate Research Collector
University of Maryland-Baltimore
08.2016 - 08.2017
- Participated in a team to collect community based neighborhood research regarding the Community Engagement Center
- Completed CITI Social Research, HIPAA and Survey collection Training through CTRIC
- Travel door-to-door collecting household information through a randomized selection process.
ACTT Case Manager
Mosaic Community Services Inc .dba Sheppard Pratt
01.2016 - 02.2017
- Provide/Process TFA funds for homeless and veterans at risk for homelessness
- Link, refer and coordinate community resources for veterans to maintain housing stability
- Negotiate rental contracts, locating properties and performing property inspections
- Provided community based behavioral services for the severely mentally ill with n a team of 12 professionals
- Plan and provided weekly visits and documentation
- Link, coordinate and refer to community resources and entitlement benefits.
IDD Supervisor/Tenancy Support/Community Guide
ResCare HomeCare
08.2013 - 06.2016
- Supervision of The Intellectual Developmentally Disabled direct care employees and medical records
- Marketing, outreach and agency compliance for CARF and state regulations
- Provide home inspections to ensure safety and well-being of mental health clients enrolled in the Housing & Urban development NC Quadel voucher program
- Connect consumers to community resources
- Coordinated senior care management for Humana Senior Bridge contract.
Qualified Professional/Therapist
Hope Advancement
05.2013 - 01.2015
- Provided behavioral therapy services for youth and their families
- Provided in home and community based services directed to coping and life skills
- Participate and lead Child-Family Treatment team meetings, updated the Person Centered Plan, and provided weekly visit documentation in a team and individual approach
- Teach Youth Substance Abuse Prevention Groups
- Supervision of a team of professionals who provide the behavioral modification and crisis management
- Creating marketing strategies to increase opportunities in the South Carolina Region.
HIV/VET Case Manager
Home Care for the Carolinas
10.2011 - 01.2013
- Provide medical case management services through Medicaid and Ryan White funding for individuals living with HIV/AIDS
- Coordinate, link, refer and monitor medical appointments
- Assist with addressing barriers to healthcare such as; medical access, substance abuse, food, housing and transportation needs
- Completed intake for veterans in transitional housing program
- Supervised staff and recorded residential progress for Veterans homes
- Collaborated with other agencies and organizations to implement services to homeless veterans
- Used CHIN system to record occurrences of homelessness.
CHAMP Case Coordinator
Carolinas Care Partnership
09.2009 - 10.2011
- Coordinated a grant funded research project as an affiliated of Duke University that evaluated the mental health effects on individuals living with HIV/AIDS, MH/SA
- Managed therapist providing in-home services
- Collected data to be analyzed
- Developed program resources, connect, linked and referred participants for healthcare, housing and daily living needs
- Conducted intake and performed the MINI to determine a possible mental health diagnosis
- Performed as a HIV counselor testing & referral specialist and data collections through Program Evaluation & Monitoring System (PEMS), HIV risk prevention facilitator, and D-Up administrative support.
Service Support Coordinator
Mental Health Counselor / Ryan White Outreach Coordinator / Customer Service Monitor
11.2003 - 10.2006
Education
Master of Human Services Degree -
Lincoln University
Lincoln, PA05.2006
Skills
- Innovation and Creativity
- Critical Thinking
- Administration knowledge
- Program Leadership
- Staff Development
References
References available upon Request
Timeline
Program Director
St. Mary's Outreach Center
04.2021 - 12.2023
Family Consultant
The League of People w/ Disabilities
09.2018 - 08.2023
SSVF Case Manager
Mosaic Community Services Inc. Dba Sheppard Pratt
02.2017 - 08.2022
Affiliate Research Collector
University of Maryland-Baltimore
08.2016 - 08.2017
ACTT Case Manager
Mosaic Community Services Inc .dba Sheppard Pratt
01.2016 - 02.2017
IDD Supervisor/Tenancy Support/Community Guide
ResCare HomeCare
08.2013 - 06.2016
Qualified Professional/Therapist
Hope Advancement
05.2013 - 01.2015
HIV/VET Case Manager
Home Care for the Carolinas
10.2011 - 01.2013
CHAMP Case Coordinator
Carolinas Care Partnership
09.2009 - 10.2011
Service Support Coordinator
Mental Health Counselor / Ryan White Outreach Coordinator / Customer Service Monitor
11.2003 - 10.2006
Master of Human Services Degree -
Lincoln University
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