Veronica Juancho
Albuquerque,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
FSR Teller II
First Financial Credit Union
Albuquerque, NM
05.2021 - Current
- Learned about member's financial needs, established trust and optimized sales opportunities resulting in quality member service.
- Executed wire transfers, stop payments and account transfers.
- Assist members with setting up specialized restricted accounts.
- Process branch AM and PM check runs through check 21.
- Submit weekly branch cash orders and load all TCR's and CDM.
- Balanced vault at end of day as well as my personal teller drawer.
- Create weekly branch schedules.
- Maintained friendly and professional member interactions.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
FSR Teller
First Financial Credit Union
Albuquerque, NM
08.2017 - 05.2021
- Answered member inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed member transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Assisted members with setting up or closing accounts, completing loan applications and signing up for new services.
- Stocked supplies for members and personal teller station.
- Established rapport with new clients to increase satisfaction and loyalty.
Office Manager
Fresquez Companies
Albuquerque, NM
07.2015 - 12.2016
- Coordinate and schedule meetings
- Prepare weekly work schedules and bank deposits
- Update and maintain databases and spreadsheets
- Hire, train, supervise and evaluate employees
- Implement new procedures and protocols
- Track employees time and prepare payroll reports
- EOM inventories and audits
Administrative Assistant
Fresquez Companies
Albuquerque, NM
01.2015 - 07.2015
- Sales data entry into spreadsheets
- Balance daily ledgers
- Answering and transferring phone calls
- Receive and deposit money from nine revenues
- Maintain and verify safes with high cash volumes
- Maintain a clean and organized office
Education
Diploma -
Los Lunas High School
Los Lunas, NM2011
Skills
- Excellent Communication
- Attention to Detail
- Balance Verification and Reconciliation
- Pleasant and Personable
- Client Rapport-Building
- Auditing
- Following Instructions
- Willingness to Learn
- Clear Communication
- Peer Relationships
Timeline
FSR Teller II
First Financial Credit Union
05.2021 - Current
FSR Teller
First Financial Credit Union
08.2017 - 05.2021
Office Manager
Fresquez Companies
07.2015 - 12.2016
Administrative Assistant
Fresquez Companies
01.2015 - 07.2015
Diploma -
Los Lunas High School
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