VERONICA JUARES
San Jose,CA
Summary
Accomplished Supervisor skilled at increasing customer numbers and store revenues with attractive product displays. Adaptable to changing trends and competent in establishing clear directives with well-organized plans. Skilled in training sales teams to increase sales and close deals. Thrives in high volume environments where knowledge, composure and interpersonal abilities are keys to success.
Overview
5
5
years of professional experience
Work History
Supervisor
Mejuri Inc.
11.2022 - Current
- Fielded customer complaints, resolving issues and reaching mutual conclusions
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Delegated tasks to employees to enhance productivity and workflow.
- Upheld proper visual merchandising standards on retail floor and windows.
Area Sales Supervisor
Bed Bath & Beyond
11.2021 - 11.2022
- Hired, trained, managed sales staff and administered and implemented compensation plan to support area sales goals
- Coordinated and conducted well-organized product presentations and demonstrations to potential customers
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Exceeded targets by building, directing, and motivating high-performing sales team
- Managed analytical reports to identify and track sales activities and customer trends.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
Assistant Manager
DD's Discount
05.2021 - 11.2021
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Monitored security and handled incidents calmly
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Walked through store areas every day to identify and proactively resolve issues negatively impacting operations
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Area supervisor
DD's Discount
02.2021 - 05.2021
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Walked through each department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
- Mentored new sales associates to contribute to the store's positive culture
- Marked-down clearance items and relocated merchandise to proper store areas.
Key Holder
Typo, Cotton On Group
09.2019 - 01.2021
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Conducted regular audits of inventory levels to identify discrepancies or potential issues in stock management processes efficiently.
Education
High School Diploma -
Mount Pleasant High School
San Jose, CA05.2019
Skills
- Exceptional communication skills
- Critical Thinking
- Visual storytelling
- Problem-Solving
- Customer service focus
- Time management skills
- Multi-tasking strength
- Highly dependable
- Excellent attention to detail
- Adaptability
Timeline
Supervisor
Mejuri Inc.
11.2022 - Current
Area Sales Supervisor
Bed Bath & Beyond
11.2021 - 11.2022
Assistant Manager
DD's Discount
05.2021 - 11.2021
Area supervisor
DD's Discount
02.2021 - 05.2021
Key Holder
Typo, Cotton On Group
09.2019 - 01.2021
High School Diploma -
Mount Pleasant High School
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