- Bilingual: English
- Spanish
VERONICA JUAREZ
Fontana,CA
Summary
Administrative professional with 10+ years supporting busy teams. Fast, accurate, and friendly. Experienced in calendars, records, billing, and customer care. Trusted with confidential data and known for clear communication and problem solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Assistant
Dewey Pest Control
06.2021 - Current
- Billing and A/R; schedule routes and appointments.
- Keep precise digital/paper files of client services.
- Support field techs and office team to keep days on track.
- Help customers by phone, email, and at the counter.
Secondary Attendance Clerk
Wayne Ruble Middle School
03.2018 - 09.2018
- Managed heavy call volume and directed requests.
- Maintained calendars and meetings.
- Built electronic attendance records; ran checks and reports.
Substitute Clerk Typist
Fontana Unified School District
03.2017 - 03.2018
- Data entry, filing, and billing across departments.
- Provided quick, polite responses to staff and public.
Education
Some coursework completed -
Chaffey College
Diploma - undefined
A.B. Miller High School
Skills
- Office: Scheduling, records, document control, payroll, events
- Tech: Microsoft Office, Google Suite, QuickBooks, ADP, Oracle, NetSuite, EDI
- Data: 60–80 WPM, verification, cleanup, Excel/Sheets tracking, databases
- Finance: A/R, A/P, bookkeeping, reconciliation, reporting
- Service: Calls, client care, bilingual support, issue resolution
- Other: Social media, proofreading, travel planning, leadership, time management
Accomplishments
1. Streamlined Office Operations at Dewey Pest Control
- Successfully managed billing, scheduling, and recordkeeping for a high-volume pest control office, improving workflow efficiency and accuracy.
- Helped reduce administrative errors and increased customer satisfaction through organized communication and timely service coordination.
2. Implemented Efficient Record Systems for Fontana Unified School District
- Developed and maintained an electronic attendance record system that improved data accuracy and reduced manual errors.
- Supported multiple school departments with data entry and administrative coverage, ensuring seamless day-to-day operations.
3. Delivered Exceptional Customer Service in Bilingual Environments
- Consistently recognized for professionalism, patience, and bilingual communication (English/Spanish) while serving diverse clients and students.
- Handled high call volumes and resolved inquiries quickly and accurately, strengthening customer trust and satisfaction.
4. Maintained Accuracy in High-Pressure, Fast-Paced Settings
- Managed multiple priorities and deadlines without compromising quality or compliance.
- Known for reliability, attention to detail, and maintaining confidentiality in sensitive administrative and financial records.
5. Enhanced Data Management and Reporting
- Used Excel and Oracle to reconcile, and report on financial and customer data.
- Contributed to more efficient office reporting and improved data accessibility across departments.
6. Demonstrated Leadership and Training Skills
- Served as a go-to person for new office staff, providing informal training on scheduling, billing, and administrative systems.
- Helped maintain team organization and communication during transitions and staff changes.
Certification
- Business Technologies Certificate – Inland Empire Job Corps
- Valid CA Driver’s License
Languages
Timeline
Office Assistant
Dewey Pest Control
06.2021 - Current
Secondary Attendance Clerk
Wayne Ruble Middle School
03.2018 - 09.2018
Substitute Clerk Typist
Fontana Unified School District
03.2017 - 03.2018
Diploma - undefined
A.B. Miller High School
Some coursework completed -
Chaffey College