Veronica Jung
Wichita
Summary
Professional with over 20 years of experience in payment reconciliation and customer service. Proven track record of achieving monthly revenue goals and resolving complex client issues effectively. Recognized for fostering collaboration and enhancing team performance.
Overview
23
23
years of professional experience
Work History
Team Leader
Centauri Health Solutions
Phoenix
05.2021 - Current
- Provided coaching and feedback on employee performance, encouraging professional development.
- Developed training materials and facilitated group trainings on new processes or procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Analyzed daily revenue reports and account inventory to confirm that the division is on track to achieve monthly goals.
- Partner with IT to execute Robotic Process Automation implementation, enhancing team efficiency
- Coordinated month-end closing activities, enhancing efficiency in invoice processing
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Worked closely with human resources to support employee management and organizational planning.
Assistant Team Leader
Centauri Health Solutions
Phoenix
06.2019 - 05.2021
- Trained new employees on operational procedures.
- Provided guidance to team members on various aspects of their job roles.
- Contributed to client meetings to support inquiries and alleviate concerns.
- Posted Medicaid claim payments in the internal system.
- Acquired remits from Medicaid payer web portals for payment posting.
- Performed check tracers to track down missing payments for clients.
- Facilitated credit card payment processing for client invoices.
- Coordinated activities related to collection of outstanding invoices
Accounts Receivables Specialist
Centauri Health Solutions
Phoenix
11.2013 - 06.2019
- Responded promptly to customer inquiries regarding their account status or payment history.
- Performed daily cash application functions accurately and efficiently.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Reconciled discrepancies between customer payments and invoices due.
- Processed payments, refunds and adjustments to customer accounts.
- Generated, mailed and monitored invoices.
- Processed credit memos and adjustments according to company policy.
- Posted Medicaid payments in the internal system.
- Acquired remits from the Medicaid payer web portal for payment posting.
- Performed check tracers to recover missing payments for clients.
Team Leader
NCO
Phoenix
03.2007 - 11.2013
- Provided coaching and feedback on employee performance, encouraging professional development.
- Developed training materials and facilitated group training sessions on new processes or procedures.
- Provided customer support to clients to ensure claims were processed in a timely manner.
- Oversaw daily revenue reporting, guaranteeing alignment with monthly goals.
- Supported clients in resolving AR issues.
- Performed thorough account assessments to determine root sources of internal errors.
- Facilitated collection efforts for overdue invoices.
- Supported client requests for ad hoc reporting.
- Served as interim manager for seven months, overseeing staff and processes across six departments.
Check Processor
NCO
Phoenix
08.2002 - 03.2007
- Posted Medicaid claim payments in the internal system.
- Performed check tracers to track down missing payments for clients.
- Resolved posting discrepancies.
- Interacted with Medicaid payers to resolve issues related to claim overpayments.
- Updated accounting system with client invoice payment entries.
- Completed weekly bank deposit.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ06-2013
Skills
- Teamwork and collaboration
- Attention to detail
- Customer service
- Research and due diligence
- Payment reconciliation
- Month-end closing procedures
- Payment posting
Timeline
Team Leader
Centauri Health Solutions
05.2021 - Current
Assistant Team Leader
Centauri Health Solutions
06.2019 - 05.2021
Accounts Receivables Specialist
Centauri Health Solutions
11.2013 - 06.2019
Team Leader
NCO
03.2007 - 11.2013
Check Processor
NCO
08.2002 - 03.2007
Bachelor of Science - Business
University of Phoenix
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