Veronica Kamara
Upper Marlboro,Maryland
Summary
Dynamic Program Manager at MBI-Health Services, adept in treatment planning and patient advocacy. Proven track record in crisis intervention and team collaboration, successfully enhancing patient care and compliance with regulatory standards. Recognized for developing community outreach programs and fostering strong relationships, ensuring optimal support for individuals with mental health challenges. Experienced Program Manager with background in leading diverse teams to accomplish project objectives. Strengths include strategic planning, process improvement, and stakeholder management. Known for leveraging technical skills to improve organizational efficiency and drive project success. Previous work contribution includes streamlining processes for improved productivity and implementing innovative program strategies that increased overall performance. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Program Manager -MHCRF
MBI-Health Services, LLC
North East, DC
07.2018 - Current
- Collaborated with other healthcare professionals to ensure the best possible care for each patient.
- Actively listened to clients in order to provide support and understanding.
- Documented patient interactions in compliance with HIPAA requirements.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Advocated for patient rights and provided guidance on navigating mental health systems.
- Advised patients on how to cope with difficult situations or crises that may arise in daily life.
- Supervised and secured patients restricted to assigned areas.
- Assessed client's mental health status, strengths and needs.
- Provided emotional support and counseling to individuals with mental health issues.
- Developed strong relationships with clients built on trust and respect.
- Coordinated with external agencies to facilitate community-based support for patients.
- I attended workshops, seminars, and conferences related to the mental health field through DBH and other entities in the district.
- Assisted in developing and implementing treatment plans for patients with various mental health disorders.
- Administered medications as prescribed, ensuring adherence to treatment protocols.
- Conducted intake interviews to assess patient needs and determine appropriate care plans.
- Assisted patients in setting and achieving personal and therapeutic goals.
- Assisted in developing community based programs designed specifically for people suffering from mental illness.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Maintained accurate records of client progress and treatments.
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
- Established goals for each program based on available resources and desired outcomes.
- Served as a liaison between the organization and its partners in the healthcare industry.
- Developed strategies for addressing challenges faced by the organization's health programs.
- Organized and facilitated trainings for staff members on relevant topics.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Recruited, hired, and trained new facility staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Education
Bachelor of Science - Human Resources Management
INSTITUT SUPERIEUR DE COMMUNICATION ET DE GESTION
08-2018
Associate of Science - Human Resources Management
Institute Universitaire La Grace
Republic Of Benin08-2008
Skills
- Project management
- Regulatory compliance
- Patient advocacy
- Treatment planning
- Crisis intervention
- Behavior modification
- Team collaboration
- Community outreach
- Effective communication
- Cultural sensitivity
- Interpersonal skills
- Work delegation
- Employee scheduling
- Human resource management
- Strategic direction
- Decision-making
- Risk analysis and management
- Problem-solving
- Team leadership and direction
- Event planning and execution
- Volunteer management
- Personnel management
Timeline
Program Manager -MHCRF
MBI-Health Services, LLC
07.2018 - Current
Bachelor of Science - Human Resources Management
INSTITUT SUPERIEUR DE COMMUNICATION ET DE GESTION
Associate of Science - Human Resources Management
Institute Universitaire La Grace