VERONICA KAUPERT
San Antonio,TX
Summary
Accomplished Human Resources Director with SHRM-SCP certification. Adept at developing employee initiatives to support company growth and mission. Specialized experience in company culture, recruiting, and employee engagement.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Human Resources Director
Knight Office Solutions
San Antonio, United States
03.2013 - Current
- HR "department of one" for 120 plus employees in 3 locations reporting to ownership and CFO.
- Manage and revise employee handbook, create policies and procedures, and communicate changes to entire organization.
- Handle recruiting and on-boarding process for newly hired employees via manual process as well as HRIS systems. Responsible for initial phone screen with applicants.
- Primary contact for successful implementation of two systems; BambooHR as HRIS system in 2018 and Paylocity as HRIS/Payroll system in 2022.
- Monitor administration of benefits programs to maintain compliance and audit billing for accuracy. Point of contact for employee inquiries regarding benefits and 401k options. Participate in benefit renewal and 401k Pension Administration Committee meetings.
- Consistently meet with managers on quarterly basis to assist with performance issues, performance reviews, staffing needs, etc.
- Directly involved in creation, implementation, and maintenance of culture program in 2019 based on David Friedman's High Performing Culture model.
- Create and implement initiatives to improve employee engagement such as department outings, interdepartmental lunches, and virtual "coffee" chats with employees and owners during COVID.
- Communicate with employees injured on job to file worker's compensation claims; perform worker's compensation audit.
- Conduct exit interviews to better understand reasons why employees were separating from company.
- Order and distribute company logoed shirts and new hire swag.
- Responsible for distribution of facility access cards.
- Responsible for supervision of Sales Administrative Specialist who processes Sales commission on bi-weekly basis.
- Coordinate open houses, manager's meetings, company outings, volunteer events, and Christmas parties.
- Participate and oversee office renovations including procurement of office furniture.
Sales Administrative Assistant
Knight Office Solutions
San Antonio, TX
03.2012 - 03.2013
- Created and maintained reports, documents and presentations to assist with administrative support.
- Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
- Maintained equipment pricing catalogs, proposal and sales templates.
- Developed and maintained Microsoft Access database for commission payroll processing and reporting.
- Coordinated open houses, manager's meetings, company outings, volunteer events, and Christmas parties.
Owner
Blimpie - America's Sub Shop
San Antonio, TX
06.2010 - 11.2011
- Managed day-to-day business operations and customer relations.
- Responsible for hiring and maintaining staff.
- Managed accounting functions to include accounts receivables/payables and payroll.
- Reviewed catering orders for individual and recurring customers on daily basis.
- Handled product inventory, ordering, and receiving on weekly basis, minimizing costs as necessary.
Education
BBA - Management
University of Texas
1986
Skills
- Policy and Procedure Writing
- Recruitment and Selection
- HR Management Systems
- Employee Orientation / Engagement
- Advising Department Managers
- Analytical and Critical Thinking
- Excellent Planner and Coordinator
- Proficient in Microsoft Office Suite
Certification
- SHRM-SCP - SHRM Senior Certified Professional
Timeline
Human Resources Director
Knight Office Solutions
03.2013 - Current
Sales Administrative Assistant
Knight Office Solutions
03.2012 - 03.2013
Owner
Blimpie - America's Sub Shop
06.2010 - 11.2011
BBA - Management
University of Texas
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