Veronica Kays
Borden,IN
Summary
Organized and efficient Data Entry Clerk with 18 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
35
35
years of professional experience
Work History
MEMBER SERVICES REPRESENTATIVE
Teleperformance USA
05.2022 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Communicated with clients regarding account services, statements, and balances.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
- Educating members on how to recognize fraudulent emails, text messages, and phone calls, and how to report them.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
RECORDS CLERK
The Hall Law Firm
01.2007 - 03.2008
- Assisted with typing, data entry, and answering incoming calls as required.
- Utilized document imaging software to index, store and retrieve records.
- Followed confidentially regulations to maintain privacy.
- Followed security protocols to protect sensitive and proprietary information.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Updated records with new information.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Operated office equipment to scan and copy documents.
ADMINISTRATIVE ASSISTANT
Womencare Shelter and Domestic Violence Services
02.2005 - 07.2005
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
JUDICIAL CLERK
Sussex County Judicial Center
03.1988 - 07.2004
- Maintained calendars for 15-person team by updating and entering court dates and meetings.
- Classified files based on source, type or other details.
- Developed and maintained accurate records of programs and services.
- Tracked file removals and coordinated on-time returns.
- Archived and disposed of documents according to established policies.
- Created and printed labels for well-organized filing.
- Assisted with record management system implementation and maintenance to streamline operations.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Improved physical and digital filing systems with enhancements to organizational strategies.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Generated reports from database systems to track records.
- Classified documents according to specified guidelines.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Transferred inactive records to storage to free up space and preserve history.
- Utilized document imaging software to index, store and retrieve records.
- Added and updated records with current materials.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Retrieved file information and made copies for authorized users.
- Followed security protocols to protect sensitive and proprietary information.
- Followed confidentially regulations to maintain privacy.
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Compiled, sorted and filed high volume of documents.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Operated office equipment to scan and copy documents.
- Updated records with new information.
Bookkeeper
Faith Assembly Of God,
01.2001 - 09.2004
- Maintained and processed invoices, deposits, and money logs.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses..
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Input financial data and produced reports using QuickBooks.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Identified accounting errors when cross-referencing documents and database information.
- Reported financial data and updated financial records in ledgers and journals.
- Completed tax forms in compliance with legal regulations.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
Associate's Degree of the Arts - Healthcare Administration/Medical Records
University of Phoenix
Phoenix, AZCertificate of Completion - Medical Transcription
Everett Community College
Certificate of Completion - Advanced Medical Office Specialist Program
El Centro, Bill J. Priest Campus/Dallas County Community College
Dallas, TXSkills
- Data Entry
- Collecting Information
- Invoice Processing
- Data Integrity, Data Processing
- Entry Recording
- Maintaining Confidentiality
- Word Processing, Editing Documents
- Microsoft Office
- Data Review and Verification
- Client Information Databases, Updating Client Data
- Independent Worker
Cooking, reading, gardening
I love to cook, but not the clean-up. I like to try different recipes because who likes to have the same thing over and over again.
My favorite books to read are historical fiction, romance that has out of this world characters. I always love a happy ending. I also like to read mysteries, and crime novels.
I love to grow flowers and vegetables.
Timeline
MEMBER SERVICES REPRESENTATIVE
Teleperformance USA
05.2022 - Current
RECORDS CLERK
The Hall Law Firm
01.2007 - 03.2008
ADMINISTRATIVE ASSISTANT
Womencare Shelter and Domestic Violence Services
02.2005 - 07.2005
Bookkeeper
Faith Assembly Of God,
01.2001 - 09.2004
JUDICIAL CLERK
Sussex County Judicial Center
03.1988 - 07.2004
Associate's Degree of the Arts - Healthcare Administration/Medical Records
University of Phoenix
Certificate of Completion - Medical Transcription
Everett Community College
Certificate of Completion - Advanced Medical Office Specialist Program
El Centro, Bill J. Priest Campus/Dallas County Community College
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