Veronica Keene
Millen,GA
Summary
Accomplished Team Leader at Smith Personal Care II, adept in fostering teamwork and collaboration while driving performance improvement. Excelled in supervising care delivery and ensuring compliance with high standards, leveraging skills in EMAR and customer service. Proven track record in enhancing care quality and operational efficiency. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
17
17
years of professional experience
Work History
Team Leader
Smiith Personal Care II
07.2022 - Current
- Provide leadership, instruction and supervision for a team of care workers; supervise the delivery care, and prepare detailed care plans, ensuring that they meet the individuals needs of the service users, and that the quality of care meets the high standards.
- Maintain compliance with both state and company polices, objectives and communication goals
- Performed clerical duties, such as daily documentation, money management, answering phones and filling.
- Resolve concerns regarding staff, patients, and any other aspect of the care they may be addressed.
Bartender Shift Manager
Flat's
05.2019 - 06.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Residential House Manager
St. Mary's Independent Living Extensions
11.2016 - 05.2019
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
Like Skill Trainer
NeuroRestorative
10.2007 - 10.2016
- Trained and assisted with life and social skill with brain injuries and behavioral patients (both adolescents and adults).
- Closely collaborated with management team to make necessary improvements and satisfy residents needs.
- Demonstrated ability to lead and motivate outstanding healthcare teams
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the compant
Education
Associate of Arts - Business Administration
Western International University
Tempe, AZ03.2009
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Customer Service
- Team Supervision
- People and Money Management
- Performance monitoring
- Program Support
- EMAR
- Google Docs Professional
- Document filing
- Phone and Email Etiquette
Timeline
Team Leader
Smiith Personal Care II
07.2022 - Current
Bartender Shift Manager
Flat's
05.2019 - 06.2022
Residential House Manager
St. Mary's Independent Living Extensions
11.2016 - 05.2019
Like Skill Trainer
NeuroRestorative
10.2007 - 10.2016
Associate of Arts - Business Administration
Western International University
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