Veronica Keevan

• Daily focuses on labor, scheduling, budget control and overall operations
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Have achieved consistent sales growth and a positive P & L flow through
• Passing Mystery shops at 100% weekly along with Food Safety Audits
• Maintaining a team to consistently continue and improve customer experience daily
• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
• Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Promoted to General Manager in 2009
• Achieved consistent sales growth, positive P & L flow through and increased controllable profit results over years
• Managed a café with 5 Assistant Managers with new assistant managers coming into the company for 6-week training courses
• Managed 55-60 associates
• Focused on growing relationships and customer service daily inside of the store and within the surrounding community
• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Promoted to Training Specialist in 2008

• Opened several new cafes within organization alongside the General Manager to directly hire, train and schedule new associates
• As a training specialist I would work directly with the MIT’s (managers in training) to develop and cultivate them in the daily operations
• Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
• Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
• Streamlined onboarding process for new hires, resulting in reduced time to productivity.

• Responsible for overseeing daily operations; hire and train Staff for front and back of house; maintain P & L, increase revenue, promote and manage catering, parties and events; maintain and improve customer experience
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.