VERONICA KINARD
Joliet,Illinois
Summary
Quality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement.
Overview
28
28
years of professional experience
Work History
Quality Coordinator
Menasha Packaging Company LLC
Minooka , IL
08.2019 - Current
- Assisted with quality control audits
- Inspected products and worker progress throughout production
- Reported all malfunctions to production executives to ensure immediate action
- Sorted product and provided expertise on non-conforming product requirements
- Determined quality department standards, practices and procedures
- Established and tracked quality department goals and objectives
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
- Provided observations, took measurements and performed tests at various stages according to quality control plan
- Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.
- Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.
- Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
- Assisted with quality control audits.
- Inspected products and worker progress throughout production.
- Reported production malfunctions to managers and production supervisors.
- Collected production samples regularly and performed detailed quality inspections.
Quality, Regulatory Specialist
Cardinal Health Inc,
Elwood, IL
01.2017 - 05.2019
- Performed preliminary, in progress, hidden damage and final product inspections
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded
- Ensured product quality by inspecting outbound shipments and conducting random sampling
- Determined in-process product quality by collecting samples during production and random testing
- Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment
- Resolved testing problems by checking measuring equipment
- Delivered quality work by following all company policies and procedures
- Documented findings and produced reports to aide management in assessing and correcting quality concerns
- Routinely checked measuring equipment to resolve testing problems
- Discarded and rejected products, materials and equipment not conforming with specifications
- Inspected and packaged products meticulously according to manufacturing specifications.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Identified and helped resolve non-conforming product issues.
- Collected samples during production and tested randomly to determine in-process product quality.
- Developed checklists to coordinate inspections with departmental managers.
- Routinely checked measuring equipment to resolve testing problems.
- Performed preliminary, in progress, hidden damage and final product inspections.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Monitored production operations for compliance with specifications and promptly reported defects.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
Customer Service Representative
Xerox Corporation
Bolingbrook, IL
08.2014 - 12.2016
- Analyzed call volume and average call time to monitor Customer Service Representatives performance and productivity
- Acted professionally and patiently when addressing negative customer feedback
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
- Met or exceeded service and quality standards every review period
- Gathered and verified all required customer information for tracking purposes
- Mastered customer service management systems and databases
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Referred unresolved customer grievances to designated departments for further investigation
- Managed high call volume with tact and professionalism
- Addressed and resolved customer product complaints empathetically and professionally
- Documented, researched and resolved customer service issues
- Defused volatile customer situations calmly and courteously
- Veronica Kinardvskinard68@yahoo.comPage Two
Center Quality Manager
Grifols Plasma Operations
Joliet, IL
05.2007 - 01.2014
- Improved quality processes for increased efficiency and effectiveness
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
- Developed standard operating procedures and document workflows for current and future process steps
- Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
- Created and deployed best practices to improve efficiency and reduce defects
- Monitored performance and generated reports detailing quality of product and defect rates
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
- Monitored production processes to gain understanding of problematic steps and rectify issues
- Provided observations, took measurements and performed tests at various stages according to quality control plan.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Adhered to all legal, safety and health standards.
- Sorted product and provided expertise on non-conforming product requirements.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Rejected defective products and approved correct products.
- Improved quality processes for increased efficiency and effectiveness.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Increased customer satisfaction through adherence to all quality standards and customer requirements.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
- Calibrated instruments and scales in production area and quality lab.
Assistant Manager
Grifols Plasma Operations
Joliet, IL
11.1997 - 11.2000
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored employee performance and developed improvement plans.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Provided current employees options for additional training opportunities.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Onboarded new employees, including training, mentoring and new hire documentation.
Plasma Processor
Grifols Plasma Operations
Joliet, IL
02.1997 - 11.1997
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Set up, maintained and verified sterility of lab equipment and tools.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediatel
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Analyzed experiment and test results to validate adherence to standards and specifications.
Center Manager
Grifols Plasma Operations
Joliet, IL
11.2000 - 05.2007
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Education
Bachelor of Science (BS) - Business Administration
Alabama State University
Skills
- Quality controls
- Internal audits
- Inspection procedures
- Quality assurance controls
- Regulatory compliance
- Packaging and labeling
- Quality assurance reviews
- Quality assurance management
- Food quality procedures
- Quality assurance checks
- Quality assurance inspections
- Product quality assurance
- Quality review processes
- Knowledge of quality systems
Timeline
Quality Coordinator
Menasha Packaging Company LLC
08.2019 - Current
Quality, Regulatory Specialist
Cardinal Health Inc,
01.2017 - 05.2019
Customer Service Representative
Xerox Corporation
08.2014 - 12.2016
Center Quality Manager
Grifols Plasma Operations
05.2007 - 01.2014
Center Manager
Grifols Plasma Operations
11.2000 - 05.2007
Assistant Manager
Grifols Plasma Operations
11.1997 - 11.2000
Plasma Processor
Grifols Plasma Operations
02.1997 - 11.1997
Bachelor of Science (BS) - Business Administration
Alabama State University
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