Veronica Kinn
Hampstead,NC
Summary
Dedicated and customer-focused professional with over 20 years of experience in providing exceptional customer service. Skilled in greeting customers warmly, addressing inquiries, and assisting with sales transactions to ensure a positive shopping experience. Proven ability to maintain cleanliness and organization while collaborating effectively with colleagues and management to meet customer needs. Seeking to leverage strong communication and interpersonal skills to contribute to a dynamic team and deliver outstanding service in a customer-facing role.
Overview
7
7
years of professional experience
Work History
Cashier
Dollar Tree
03.2023 - 04.2024
- Warmly greeted customers upon arrival, providing a welcoming and friendly atmosphere to enhance their shopping experience.
- Assisted customers with inquiries and sales transactions, offering product information, recommendations, and guidance to ensure customer satisfaction.
- Managed inventory by restocking shelves, monitoring product levels, and alerting management to low stock or replenishment needs.
- Maintained a clean and organized work environment, including the cash register area and surrounding areas, to uphold cleanliness standards and ensure a safe and pleasant shopping environment.
Customer Service Representative
Advanced Call Center Technologies
05.2019 - 11.2021
- Promptly answered customer telephone calls to address inquiries, resolve issues, and provide assistance in a courteous and professional manner.
- Collaborated effectively with customer management and sales team to understand and fulfill customer needs, ensuring seamless communication and customer satisfaction.
- Educated customers about Bank of America services, articulating details of customer care initiatives and solutions tailored to their needs.
- Proactively collected and analyzed customer feedback, leveraging insights to implement process improvements aimed at exceeding customer satisfaction metrics.
Dietary Aide
Rocky Mountain Care
03.2017 - 05.2019
- Patiently assisted patients requiring support with eating meals, ensuring their comfort and well-being during meal times.
- Maintained meticulous standards of cleanliness and hygiene within the care center, adhering to established protocols and regulations to promote a safe and sanitary environment.
- Provided compassionate assistance to patients in completing their dietary requirements, demonstrating sensitivity to their individual needs and preferences.
- Collaborated effectively with the dietary team and other staff members to coordinate meal service and ensure efficient delivery of nutritional support to patients.
Skills
- Customer Service
- Attention to Detail
- Communication
- Interpersonal Skills
- Problem Solving
- Customer Transactions
- Organization
- Teamwork
Timeline
Cashier
Dollar Tree
03.2023 - 04.2024
Customer Service Representative
Advanced Call Center Technologies
05.2019 - 11.2021
Dietary Aide
Rocky Mountain Care
03.2017 - 05.2019
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