Veronica Knight
Cathedral City,CA
Summary
Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.
Overview
20
20
years of professional experience
Work History
Eligibility Technician II
County Of Riverside Department Of Public Social Services
Cathedral City, CA
11.2007 - 02.2023
- Researched complex cases requiring additional verification or clarification of eligibility requirements.
- Resolved customer service problems in a professional manner while maintaining confidentiality.
- Processed documents in accordance with applicable regulations, policies, and procedures.
- Advised applicants on how to complete necessary paperwork correctly and thoroughly.
- Generated reports detailing eligibility determinations for management review.
- Maintained accurate records of client information, program activities, and decisions made on cases.
- Provided guidance to less experienced colleagues when performing complex tasks or resolving difficult situations.
- Monitored pending applications for compliance with deadlines and follow-up actions as needed.
- Conducted interviews with clients to collect information and verify accuracy of data on applications.
- Assisted in the development of new forms and processes for determining eligibility.
- Answered inquiries from clients regarding their applications, status updates, and general questions about the process.
- Provided technical assistance to staff regarding application processing and other related issues.
- Identified discrepancies between submitted documentation and required standards for program participation.
- Collaborated with other departments to ensure timely resolution of client requests.
- Attended training sessions as needed to stay abreast of changes in policies or procedures.
- Participated in meetings with stakeholders regarding policy revisions or new initiatives affecting eligibility determination processes.
- Evaluated appeals from denied cases using existing regulations or guidelines.
- Developed outreach strategies to inform potential applicants about available services.
- Performed quality assurance reviews of completed case files prior to submission for final approval by supervisor.
- Reviewed applications to determine eligibility for various programs and services according to established criteria.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Explained reasons behind application denials and recommended further action.
- Managed intake of new claims and performed routine follow-ups.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Entered client information and files into databases for further review and tracking.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Gathered financial information from clients regarding income, assets and debts.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Participated in new hire training and development tasks.
- Reviewed applications to verify client information and resolve discrepancies.
- Contacted client references and employers to determine legitimacy of applicant information.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Maintained positive working relationship with fellow staff and management.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Informed applicants of other agencies providing useful or related assistance.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
Escrow Assistant
Liberty Escrow Inc.
Palm Springs, California
02.2003 - 11.2006
- Managing client files, processing escrow instruction packages, and preparing reports for clients as needed.
- Prepare additional documents and/or escrow instructions as instructed by principals based on written instructions to escrow.
- Forward title clearing documentation to the title officer for approval.
- Return executed loan packages to the lender for review and approval in accordance with lender instructions.
- Prepare and deliver recording packages based on escrow instructions and verifying that appropriate title premiums and recording fees have been collected.
- Disburse escrow files in accordance with the written settlement statements upon receipt of funds.
Education
High School Diploma -
Palm Springs High School
2401 E Baristo Rd., Palm Springs, CA 9226406-1987
Skills
- Benefits Administration
- Social services knowledge
- Regulation compliance
- Interviewing techniques
- Confidentiality
- Disability Awareness
- Government relations
- Public assistance programs
Timeline
Eligibility Technician II
County Of Riverside Department Of Public Social Services
11.2007 - 02.2023
Escrow Assistant
Liberty Escrow Inc.
02.2003 - 11.2006
High School Diploma -
Palm Springs High School
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