Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Awards
Generic

VERONICA KNIGHT

WAUKEE,US

Summary

Compassionate and skilled home health aide with extensive experience in delivering exceptional care for patients with disabilities, chronic illnesses, cognitive impairments, and age-related challenges. Results-driven management professional recognized for leading teams to achieve operational excellence and measurable outcomes through effective collaboration and strategic planning. Expertise in process improvement and fostering a culture of accountability enhances overall team performance. Known for adaptability and a commitment to meeting the evolving needs of patients and organizations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

HCBS Manager

Progress Industries
04.2025 - Current
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Mentored and coached staff to improve performance and interactions with residents.
  • Offered learning opportunities to help residents develop important life skills.
  • Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
  • Protected clients' monies and property by tracking spending and reconciling accounts.
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • Implemented safety measures to minimize risks, maintaining a secure living environment for all residents.
  • Maintained detailed documentation of resident progress, using data-driven insights to inform future care plan adjustments.
  • Collaborated with healthcare professionals to create comprehensive care plans for each resident''s specific requirements.

DSP Supervisor

Faithful and Family Care
09.2024 - 04.2025
  • Assists the Manager in overseeing the Agency’s SCL programs
  • Assists in development of policies and procedures and ensures that written documentation materials are accurate and updated regularly
  • Implements evaluation of staff to ensure a high quality of care
  • Participates in and conducts certain personnel evaluations
  • Coordinates the documentation record review
  • Hires or assists in hiring direct support staff
  • Promotes coordination of care among all professional and paraprofessional disciplines
  • Coordinates the Agency’s in-service programs and ensures requirements are met

Shelter Advocate

Churches United Shelter
08.2022 - 05.2023
  • Welcomed 40 residents daily, ensuring a secure environment and addressing immediate needs.
  • Provided emotional support and mediation, enhancing team morale and conflict resolution.
  • Facilitated the sheltering of 30-40 survivors and children, offering essential resources.
  • Maintained cleanliness and organization, overseeing laundry and storage replenishment.
  • Installed CCTV for surveillance, reducing incidents by 30% at the overnight shelter.
  • Managed daily operations for 40-resident shelter, coordinating essential services and maintaining security protocols while fostering a welcoming environment for vulnerable individuals

DSP Supervisor

Mosaic
08.2021 - 02.2022
  • Lead team supporting individuals with disabilities, ensuring policy adherence and skill development.
  • Coordinated schedules and workshops, enhancing team efficiency and compliance.
  • Provided monthly technical assistance and job coaching, fostering skill growth.
  • Implemented leadership workshops, contributing to professional development.
  • Delivered impactful assistance sessions, supporting individual progress.
  • Mentored and developed staff to enhance support quality for individuals with diverse developmental disabilities, focusing on personalized care approaches
  • Streamlined compliance protocols and training programs while managing daily operations for a specialized support team serving multiple facilities

DSP (Direct Support Professional)

Lifescape
07.2017 - 07.2020
  • Facilitated outreach programs, improving community bonds and mental health in shelters
  • Managed medication administration, enhancing patient care and monitoring outcomes
  • Collaborated with healthcare teams to ensure effective support and care delivery

Education

Business Management -

Rasmussen University-Minnesota
Minnesota City, MN
12-2024

Bachelor of Science -

Western Governors University
Salt Lake City, UT
03.2026

Skills

  • Communication
  • Team leadership
  • Understanding of HIPAA regulations
  • Medication Administration
  • Microsoft Excel
  • Team Management
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Strategic planning
  • Operations management
  • Relationship building
  • Cross-functional teamwork
  • Shift scheduling
  • Safety procedures
  • Coaching and mentoring

Certification

CPR/ First Aid

  • Certified Scrum Master Feb 2023 - Present
  • Medication Management

LANGUAGES

English (Native)

Timeline

HCBS Manager

Progress Industries
04.2025 - Current

DSP Supervisor

Faithful and Family Care
09.2024 - 04.2025

Shelter Advocate

Churches United Shelter
08.2022 - 05.2023

DSP Supervisor

Mosaic
08.2021 - 02.2022

DSP (Direct Support Professional)

Lifescape
07.2017 - 07.2020

Business Management -

Rasmussen University-Minnesota

Bachelor of Science -

Western Governors University

Awards

Service Recognition Award (July 2018), Dean List (January 2024 to Present), Honor Roll (April 2024 to Present), Business certificate (December 2023 to Present)

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