Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Veronica Kramer

Yucaipa,CA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with four years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

32
32
years of professional experience

Work History

GM Ready Meals Department Lead

Vons
09.2019 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and compliance regulations.
  • Monitored employee performance, set goals for the department and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by training and mentoring personnel on department principles, industry practices, company procedures, and rules and regulations.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.

Administrative Secretary

Riverside Unified School District
02.1992 - 05.2016
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Created and updated records and files to maintain document compliance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Conducted research to assist with routine tasks and special projects.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Identified communication channels to set roadmap to distribute information.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

State Early Childhood Certificate - Early Childhood Education

Riverside Community College
Riverside, CA

Retail Management State Certificate - Business Administration And Management

Cerritos College
Norwalk, CA
05.2026

Skills

  • Oracle PeopleSoft
  • Marketo Marketing Automation
  • Cross-Functional Team Management
  • Process Redesign
  • Business Management Principles
  • Profit and Loss
  • Sales Team Development
  • Staff Training
  • Profit and Loss Accountability
  • Sales Activities
  • Labor Cost Controls
  • Cost Management
  • Leadership
  • Manage Budgets
  • Sales Expertise

Additional Information

Extra Curricular Activities and Community Service assisting senior citizens in my community with computer technical problems. Service Senior citizens with any other services needed.

Languages

Spanish
Native or Bilingual

Timeline

GM Ready Meals Department Lead

Vons
09.2019 - Current

Administrative Secretary

Riverside Unified School District
02.1992 - 05.2016

State Early Childhood Certificate - Early Childhood Education

Riverside Community College

Retail Management State Certificate - Business Administration And Management

Cerritos College
Veronica Kramer