Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Kuhlman

West Hills,California

Summary

*Over 20 years in customer service with a passion for helping people

*10+ years of with management experience with an excellent understanding in compliance with rules and regulations

*Committed to promoting hight safety standards and ethical company values

*Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Behavioral Technician

DBH - Cliffside Malibu
09.2022 - Current
  • Observed patient medications
  • Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.

Sober Living House Manager

Stairways Resource Center
08.2021 - 09.2022
  • Managed all intake and discharge paperwork and procedures for residents.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Assisted residents with daily hygiene and living tasks.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.

Camp Director

Down To Earth Ecoshire
03.2019 - 05.2021
  • Promoted positive work environment
  • Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
  • Safeguarded campers, providing general first aid and distributing medication as directed.
  • Supervised daily check in and check outs

Insurance Specialist

Farmers Insurance Group
09.2017 - 01.2019
  • Maintained high standards of customer service by building relationships with clients.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Researched and resolved routine and complex issues.


Insurance Specialist

D.R. Hortom Inc.
09.2012 - 02.2017
  • Processed eligibility and benefits verification and authorization requests
  • Maintained high standards of customer service by building relationships with clients.
  • Resolved routine and complex issues by performing detailed research
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Followed up on denials, late payments, extensions and other special circumstances.

Education

Oregon State Insurance License - Insurance

Oregon State Licensing Board
Eugene, OR
08.2017

Ca State Insurance License - Insurance

Insurance Licensing Board State of California
Los Angeles, CA
01.1994

High School Diploma -

Canoga Park High School
Canoga Park, CA
06.1979

Skills

    Program development

    Staff management

    Finance organization

    Data management

    Client outreach

    Good work ethic

    Trustworthy & reliable

    Friendly and positive attitude

    Customer Service

Timeline

Behavioral Technician

DBH - Cliffside Malibu
09.2022 - Current

Sober Living House Manager

Stairways Resource Center
08.2021 - 09.2022

Camp Director

Down To Earth Ecoshire
03.2019 - 05.2021

Insurance Specialist

Farmers Insurance Group
09.2017 - 01.2019

Insurance Specialist

D.R. Hortom Inc.
09.2012 - 02.2017

Oregon State Insurance License - Insurance

Oregon State Licensing Board

Ca State Insurance License - Insurance

Insurance Licensing Board State of California

High School Diploma -

Canoga Park High School

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Veronica Kuhlman