Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Veronica Lach

Portland,USA

Summary

7+ years in customer service specializing in food service management. Production Supervisor with a focus on team collaboration and customer satisfaction. Skilled in overseeing training and production processes, effectively managing time and resources while maintaining safety and health procedures for a productive work environment.

Overview

8
8
years of professional experience

Work History

GRILL & PRODUCTION SUPERVISOR

TOPAZ FARMS
05.2024 - Current
  • Established clear priorities and production quality standards.
  • Mentored team members through regular feedback, leading to professional growth and skill development.
  • Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
  • Coordinated with other departments to maintain smooth and efficient product flow.
  • Oversaw loading and unloading of packages in warehouse.
  • Troubleshot equipment to reduce service calls and downtime.
  • Managed staff hiring, training and supervision.
  • Supervised ongoing daily production phases.

GRILL & PRODUCTION CHEF

TOPAZ FARMS
10.2023 - 05.2024
  • Prep meats, vegetables, and cheeses run grill and cold assembly line, and plate in quantities of 500+ customers
  • Customer Service and Interaction
  • Fast-pace, high-volume service for over 500+ customers
  • Work on a team of 50+ staff to foster an environment and an experience unique to each guest
  • Utilize knives, slab grills, an electric oven, blenders and food processors, and induction burners
  • Knowledgeable in allergen-safe cooking and baking, as well as implementing and following safety procedures to ensure no cross-contamination.

PASTRY COOK

LEVY RESTAURANTS
09.2023 - 01.2024
  • Large batch production scaling and baking, varying based on catering events/banquet size
  • Completing daily task lists and recipes for timely food production, ensuring clients are served at designated times based on event
  • Maintain a clean kitchen environment by utilizing sanitation and prevention of cross-contamination procedures
  • Recipe scaling, producing, consolidating, packaging, labeling, and transporting of baked goods for catered events
  • Labeling, organizing, and re-stocking supply items in the pastry kitchen necessary for daily operations
  • Labeling and properly storing baked products, including anything that needs to be refrigerated or kept frozen
  • Maintain a clean station by constantly washing, drying, and sanitizing tools and surfaces between tasks
  • Assisted shift manager by counting, labeling, and storing food items during inventory and maintaining FIFO rules in fridges and frozen storage
  • Utilized knowledge regarding allergens and food safety when baking gluten-free and vegan items.

LINE COOK & SCRATCH BAKER

MOON COOP NATURAL FOODS MARKET
01.2021 - 08.2023
  • Executed daily prep tasks including stocking ready-made items, labeling, dating, and marking down products, and preparing the kitchen for service
  • Run a made-to-order cold sandwich line and panini press as well as prepare and serve two 12-quart batches of soup for 500+ customers daily
  • Recipe Development utilizing excess products (i.e surplus of produce supplied by a local farmer) and/or products deemed unsellable, supporting a no-waste initiative
  • Coordinate with vendors and farmers for produce deliveries and facilitate unloading and putting away daily truck deliveries
  • Knowledgeable in allergen-safe cooking and baking, as well as implementing and following safety procedures to ensure no cross-contamination.

MANAGER & LINE COOK

PIZZA HUT
10.2019 - 09.2020
  • POS Training, responsible for own drawer to be counted before and after shift, cash, and deposit handling, including bills larger than $20
  • Customer Service, answering manager calls, and problem management and resolution
  • Adjusted policies and procedures in the store and online to reflect COVID-19 Safety and Health Guidelines
  • Completed 500+ custom online, in-person, and phone orders with the help of a 20+ person team
  • Managed a team of 10+ persons including schedules, paychecks and tip outs, and delivery driver payouts.

SHIFT LEAD & LINE COOK

DOMINO'S PIZZA
10.2018 - 09.2019
  • POS Training, responsible for own drawer to be counted before and after shift, cash, and deposit handling, including bills larger than $20
  • Customer Service, answering manager calls, and problem management and resolution
  • Adjusted policies and procedures in the store and online to reflect COVID-19 Safety and Health Guidelines
  • Completed 500+ custom online, in-person, and phone orders with the help of a 20+ person team
  • Managed a team of 10+ persons including schedules, paychecks and tip outs, and delivery driver payouts.

COOK & PREP COOK

SOHI SANDWICHES
07.2018 - 10.2018
  • Responsible for daily prep tasks (e.g
  • Vegetables, sauces, bread, and meats), stock napkins and cutlery dispensers and refilling ice tub in the soda fountain
  • Follow adjusted procedures per COVID-19 Safety and Health Guidelines to maintain a safe, clean environment.

STUDENT MANAGER

GRAETER'S ICE CREAM
07.2018 - 09.2018
  • Student Manager for a team of 10+ employees, responsible for scheduling, reported daily numbers in a logbook & corresponded with GM before closing
  • Organize, display, and label ice cream & and packaged dessert products, including seasonal and promotional displays provided by corporate
  • Serve 500+ customers daily, run the store as on-site manager and answer phone calls.

CASHIER & STOCKER

DOLLAR TREE
07.2018 - 09.2018
  • Stock, organize, and take inventory of the store, unload and put away weekly truck deliveries, organize storeroom, breakdown and recycle boxes, and take out the trash
  • POS Training, Product Knowledge, Interact with 200+ customers per shift.

CASHIER & SALES ASSOCIATE

NEW YORK & COMPANY
05.2017 - 03.2018
  • POS Training, Stock and Inventory Logging, Product Knowledge surrounding Seasonal Promotions and Discounts
  • Loss Prevention, Damaging Out Products and logging Returns, Cash Handling including computer Deposit Input Log and twoperson daily deposit drops to bank.

ASSOCIATE

ATLAS CINEMAS
07.2016 - 01.2017
  • Cash Handling, Ticket Sales, Register Transactions, Produce Knowledge
  • Customer Service, Conflict Resolution, Loss Prevention
  • Food Preparation and Handling, Safety & Health Procedures, Cleaning & Sanitation.

Education

Bachelor of Science - Sociology & Mandarin Chinese

MIAMI UNIVERSITY
OXFORD, OHIO
05.2020

Skills

  • Customer Service
  • High-Volume/Large Quantity Production
  • Food Handling/Food Safety
  • Inventory & Production Management
  • Training & Staff Management
  • Health and Safety compliance
  • Equipment Troubleshooting
  • Team Collaboration and Leadership

Additional Information

I have 7+ years of experience in food service and retail with 15+ years of experience working with animals including feeding/grooming, medical care, turnout and exercising, as well as the ability to ride horses and knowledge on operating farm equipment(i.e. tractors, bulldozers, gators, riding lawn mowers, etc.) In my position as Grill & Production Chef/Supervisor I have not included my responsibilities of animal handling and care. At the farm I interact with goats, sheep, pigs, donkeys, cows, ducks, and chickens. In middle and high school I rode horses competitively and was on the school team, holding the position of team captain my junior and senior years of high school. I also have experience working and riding horses. I have worked alongside vets and vet techs, animal massage therapists, farriers, grooms, as well as managing and maintaining medical, grooming, feeding, and turnout/exercising schedules and have taken equine science classes (anatomy, physiology, and nutrition) in both high school and college.

Languages

Chinese (Mandarin)
Professional Working

Timeline

GRILL & PRODUCTION SUPERVISOR

TOPAZ FARMS
05.2024 - Current

GRILL & PRODUCTION CHEF

TOPAZ FARMS
10.2023 - 05.2024

PASTRY COOK

LEVY RESTAURANTS
09.2023 - 01.2024

LINE COOK & SCRATCH BAKER

MOON COOP NATURAL FOODS MARKET
01.2021 - 08.2023

MANAGER & LINE COOK

PIZZA HUT
10.2019 - 09.2020

SHIFT LEAD & LINE COOK

DOMINO'S PIZZA
10.2018 - 09.2019

COOK & PREP COOK

SOHI SANDWICHES
07.2018 - 10.2018

STUDENT MANAGER

GRAETER'S ICE CREAM
07.2018 - 09.2018

CASHIER & STOCKER

DOLLAR TREE
07.2018 - 09.2018

CASHIER & SALES ASSOCIATE

NEW YORK & COMPANY
05.2017 - 03.2018

ASSOCIATE

ATLAS CINEMAS
07.2016 - 01.2017

Bachelor of Science - Sociology & Mandarin Chinese

MIAMI UNIVERSITY
Veronica Lach