Veronica LaCrosse

• Served beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized areas.
• Set positive tone for entire dining experience as first point of contact.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Job Responsibilities include:

-Server

-Beer Tender

-Store opener

-Keg sales

-ECT operation

Cocktail server!

• Delivered exceptional customer service, ensuring satisfaction and repeat business.
• Managed food and beverage orders, maintaining accuracy and efficiency during peak hours.
• Handled customer inquiries and complaints effectively, fostering positive dining experiences.
• Assisted in menu development by providing feedback on popular dishes and seasonal offerings.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Served high customer volumes during special events, nights, and weekends.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Washed production lines and storage containers to maintain clean and efficient work areas.
• Kept operations in compliance with company, safety and legal requirements.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

• Served high customer volumes during special events, nights, and weekends.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Job Responsibilities include:

-president and vice-presidents personal assistant

• Set up formulas in spreadsheets to compute invoice calculations.
• Assisted with administrative tasks, including filing, answering phones ect.
• Accurately entered data in numerical and alphabetical order.
• Complied with security policies and kept information confidential.
• Reviewed data for deficiencies or errors and corrected any incompatibilities.
• Proofread documents and corrected errors in grammar, spelling and punctuation.
• Monitored multiple databases to keep track of all company inventory.
• Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review.
• Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.

Job Responsibilities include:

-Operation of cash register/counting drawer

-Stocking and display of merchandise

-Duties involved in opening and closing boutique

• Positively impacted product relevance through careful distribution, merchandising and display techniques.
• Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
• Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
• Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.

Job Responsibilities included:

-Hostess/greeter

-Serving alcohol

-Helped prepare and cook food as needed

• Managed closing duties, including restocking items and reconciling cash drawer.
• Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
• Completed opening and closing checklists
• Operated POS terminals to input orders, split bills and calculate totals.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
• Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.