Veronica Lacy
Grand Rapids,MI
Summary
Dedicated, professional care, committed to supporting patients in feeling secure and comfortable in clinical setting. Responsible team player always willing to assume additional responsibility to ease family, patient, and staff burden.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Technician, Progressive Care Unit
University Of Michigan Health-West
08.2022 - Current
- Obtained patient vital signs and reported results to nurse, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
CNA
Mission Point Of Forest Hills
10.2021 - 07.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented bedsores by regularly repositioning patients
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Shift Supervisor
Starbucks
07.2019 - 07.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
Associates Degree of Nursing - Nursing
Grand Rapids Community College
Grand Rapids, MI04.2024
Skills
- Vital signs monitoring
- Patient Observation
- Infection control standards
- Adaptable
- Professional Bedside Manner
- Culturally-competent care
- Time Management
Certification
- CNA - Certified Nursing Assistant
- BLS Certification- American Heart Association
Timeline
Patient Care Technician, Progressive Care Unit
University Of Michigan Health-West
08.2022 - Current
CNA
Mission Point Of Forest Hills
10.2021 - 07.2022
Shift Supervisor
Starbucks
07.2019 - 07.2021
Associates Degree of Nursing - Nursing
Grand Rapids Community College
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