Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Veronica Ladson

Philadelphia,Pa

Summary

Developed strong practical skills and thorough understanding of maintenance and repair tasks in fast-paced environment. Adept at identifying and solving issues quickly, ensuring customer satisfaction and operational efficiency. Seeking to leverage these transferable skills to transition into new and challenging role.

Overview

9
9
years of professional experience

Work History

Driver

Lyft
06.2016 - Current
  • Completes Customer Ratings Nightly
  • 7 years transporting customers to Destinations Safely
  • Planned optimal routes to minimize grace times
  • Demonstrating Professional conduct with clients to deliver outstanding customer service
  • Oversees as Many as 5 Assignments per hour by Planning efficient routes
  • Offered riders information about local attractions and Restaurants

Beauty Advisor

Sophora/Kohls Department Store
10.2023 - 05.2024
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.

Home Health Aide

Total Home HealthCare Staffing
07.2021 - 09.2023
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Surgical Technition

Bosley Hair Restoration
11.2022 - 05.2023
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Assisted in successful surgeries by setting up operating rooms with appropriate instruments, supplies, and equipment for each procedure.
  • Upheld high standards of patient privacy by following HIPAA guidelines when handling sensitive medical information.
  • Improved patient care by assisting surgeons during surgical procedures and maintaining a sterile environment.
  • Collected, prepared and disposed of medical specimens.

Care Facilitator

Dedicated Seniors Medical Center
03.2020 - 07.2022
  • Documented activities and progress in electronic medical record per defined policy and procedures.
  • Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
  • Facilitated smooth transitions between care settings by coordinating services and communicating relevant information to all parties involved.
  • Prioritized safety measures during daily tasks, resulting in reduced patient risks during treatment processes.
  • Maintained up-to-date documentation of patient progress, enabling informed decision-making among healthcare professionals.
  • Supported individuals facing mental health challenges by offering compassionate guidance and advocating for their unique needs within the healthcare system.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Supported office staff and operational requirements with administrative tasks.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.

Medical Assistant/Front Desk Receptionist

Temple Physicians INC
05.2016 - 12.2017
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.

Education

Diploma of Cosmetology -

Empire Beauty School
03.2005

Diploma of Medical Assisting -

Thompson Institute
09.2002

Diploma of Completion -

Overbrook High School
06.1996

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Safe driving practices
  • City and non-city driving
  • Punctual and reliable
  • GPS and route planning
  • Safety management
  • Route planning

References

References furnished upon Request.

Timeline

Beauty Advisor

Sophora/Kohls Department Store
10.2023 - 05.2024

Surgical Technition

Bosley Hair Restoration
11.2022 - 05.2023

Home Health Aide

Total Home HealthCare Staffing
07.2021 - 09.2023

Care Facilitator

Dedicated Seniors Medical Center
03.2020 - 07.2022

Driver

Lyft
06.2016 - Current

Medical Assistant/Front Desk Receptionist

Temple Physicians INC
05.2016 - 12.2017

Diploma of Cosmetology -

Empire Beauty School

Diploma of Medical Assisting -

Thompson Institute

Diploma of Completion -

Overbrook High School

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Veronica Ladson