Veronica Lamas
Bradenton
Summary
Professional in retail management with strong emphasis on team leadership and operational efficiency. Proven track record of driving sales, optimizing inventory processes, and enhancing customer satisfaction. Exceptional skills in team collaboration, problem-solving, and adapting to changing needs. Recognized for reliability, strategic thinking, and effective communication.
Overview
10
10
years of professional experience
Work History
Hardlines Team Lead
Walmart
04.2022 - 11.2024
- Led Hardlines team in executing inventory management and stock replenishment strategies.
- Trained and mentored new associates on product knowledge and customer service best practices.
- Streamlined department layout to enhance product visibility and improve customer shopping experience.
- Coordinated team schedules to ensure optimal coverage during peak shopping hours.
- Implemented loss prevention techniques reducing shrinkage across Hardlines department.
- Analyzed sales data to identify trends, driving informed decisions for merchandise selection.
- Collaborated with cross-functional teams to align promotional strategies with store objectives.
- Ensured compliance with safety standards and operational procedures within the Hardlines area.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted customers with locating merchandise and providing product information.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Conducted regular audits of department operations, identifying areas for improvement and implementing corrective actions as needed.
- Led hardlines team to consistently meet and exceed sales targets through diligent supervision and motivation.
Front End Team Lead
Walmart
09.2019 - 04.2022
- Led front-end development projects, ensuring alignment with design specifications and user experience standards.
- Mentored junior developers, fostering skill growth and promoting best coding practices within the team.
- Collaborated with cross-functional teams to define project requirements and deliver optimal solutions.
- Implemented code review processes, enhancing code quality and reducing technical debt across projects.
- Optimized application performance through efficient coding techniques and responsive design principles.
- Established front-end development guidelines, streamlining workflows and improving team productivity.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
Shift Lead Supervisor
Thorntons Gas Station
06.2018 - 07.2019
- Supervised daily operations, ensuring compliance with safety and service standards.
- Trained and mentored team members to enhance customer service skills and efficiency.
- Managed inventory control, optimizing stock levels and reducing waste.
- Coordinated staff schedules to maintain optimal workforce levels during peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
- Established performance benchmarks for staff members, setting clear expectations and providing ongoing support to facilitate achievement of goals.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Assistant Manager
Dollar General
11.2014 - 06.2019
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Analyzed sales trends to optimize inventory management and merchandising strategies.
- Implemented process improvements that enhanced operational efficiency and customer satisfaction.
- Resolved customer issues promptly, enhancing overall shopping experience and loyalty.
- Coordinated staff scheduling to align with peak business hours and workload demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Manatee High School
Bradenton, FL06-2016
Skills
- Store operations
- Employee training
- Merchandising strategies
- Staff scheduling
- Sales floor support
- Customer engagement
- Safety procedures
- Stock replenishment
- Product presentation
- Product rotation
- Sales reporting
- Stockroom organization
- Merchandise display
- Product ordering
- Planogram execution
- Returns management
- Sales goals achievement
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Strong communication and interpersonal skills
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
- Adaptable and flexible
- Organizational skills
- Team leadership
- Verbal and written communication
- Cash handling
- Detail-oriented
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hardlines Team Lead
Walmart
04.2022 - 11.2024
Front End Team Lead
Walmart
09.2019 - 04.2022
Shift Lead Supervisor
Thorntons Gas Station
06.2018 - 07.2019
Assistant Manager
Dollar General
11.2014 - 06.2019
High School Diploma -
Manatee High School