Hi, I’m
Veronica Landeros
Denton,TX
Summary
Friendly and reliable server with 7 years of experience, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. I'm a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. As a easily adaptive applicant- I'm looking for new opportunities to broaden career options!
Overview
5
years of professional experience
Work History
Blue Ginger Japanese Resturant
Server/Busser/Host
01.2022 - 11.2023
Job overview
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supported needs of 80- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Mi Tata Mexican Restaurant
Server/Cashier/ Busser
04.2019 - 08.2021
Job overview
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Worked through COVID-19 2020 and helped to make sure restaurant was always staffed through hard-times.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Resolved and escalated customer issues quickly to uphold strong customer relations standards.
- Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
John H. Guyer High School , Denton, TX
High School Diploma
05.2022
Skills
- Food preparation and safety
- Table setting knowledge
- Stocking and replenishing
- Strategic Planning
- Performance improvement
- Leadership
- Food Running
- Safe Food Handling
- Food inspection
- Supply Restocking
- Sales Techniques
- Strong Work Ethic
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server/Busser/Host
Blue Ginger Japanese Resturant
01.2022 - 11.2023
Server/Cashier/ Busser
Mi Tata Mexican Restaurant
04.2019 - 08.2021
John H. Guyer High School
High School Diploma
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