VERONICA LAVAKA
West Jordan,UT
Summary
Experienced with coordinating administrative functions to ensure smooth office operations. Dynamic Senior Collections Specialist with over 10 years of experience in collections and claims management, adept at driving significant improvements in financial operations. Proven expertise in account management and collections, with a strong focus on maximizing recovery rates and enhancing customer outcomes. Utilizes organizational and communication skills to support executive teams and manage multiple priorities. Strong understanding of problem-solving and adaptability to new challenges.
Overview
9
9
years of professional experience
Work History
Administrative Coordinator
Emerge Logistics
03.2023 - Current
- Managed scheduling and logistics for meetings, events, and travel arrangements.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained dispatch logs, driver schedules, and delivery records for compliance auditing.
- Manged employee payroll records, including direct deposit information.
- Brokered and managed Freight loads, rate, negotiation, and delivery performance.
Senior Collections Specialist
SoFi
08.2021 - 04.2023
- Resolved billing and customer credit issues efficiently.
- Monitored accounts to identify outstanding debts.
- Responded promptly to member account inquiries.
- Implemented effective collection techniques to enhance recovery rates.
- Conducted SWOT analysis for monthly performance reports.
- Analyzed billing disputes, facilitating prompt resolutions to minimize delays.
- Collaborated with cross-functional teams to align collection strategies with company
- Maintain top 3 performance ranking in metrics-driven environment
Claims Team Lead
Sutter Health
09.2016 - 07.2021
- Led claims resolution processes, ensuring timely and accurate processing of complex claims.
- Analyzed claims data to identify trends, implementing strategies that improved recovery rates.
- Developed training programs for new team members, enhancing team efficiency and knowledge retention.
- Maintained exceptional communication with clients, ensuring high satisfaction and prompt issue resolution.
- Conducted experiments that effectively detected inaccurate claims, reducing AR by 30%.
Education
Diploma -
Kearns High School
Kearns, Utah06.2011
Skills
- Dispute Resolution
- Negotiation
- Recovery Rates
- Workout Plans
- Customer Outcomes
- Collection Strategies
- Account Resolution
- Performance Goals
- Schedule coordination
- Account Management
- Meeting coordination
- Multitasking and organization
Timeline
Administrative Coordinator
Emerge Logistics
03.2023 - Current
Senior Collections Specialist
SoFi
08.2021 - 04.2023
Claims Team Lead
Sutter Health
09.2016 - 07.2021
Diploma -
Kearns High School
Similar Profiles
Olabode SoyinkaOlabode Soyinka
Direct Support Professional at Emerge IncDirect Support Professional at Emerge Inc
Jamie GreeneJamie Greene
Medical Scheduler at Emerge OrthoMedical Scheduler at Emerge Ortho
Emily HallEmily Hall
Patient Support Specialist at Emerge OrthoPatient Support Specialist at Emerge Ortho
McKell CollotziMcKell Collotzi
Real Estate Agent at Century 21Real Estate Agent at Century 21
Meredith DuncanMeredith Duncan
Unit Collections Coordinator at Discover Card Financial ServicesUnit Collections Coordinator at Discover Card Financial Services