Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Veronica Laviolette

Fort Worth,TX

Summary

Personable administrative assistant employing exceptional relationship building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

RSP Architects
Fort Worth, TX
07.2023 - Current
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Created travel arrangements for senior managers according to their requirements.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.

Executive Administrative Assistant

Network Computing Technologies
McKinney, TX
08.2022 - 02.2023
  • Composed correspondence, reports and meeting notes.
  • Coordinated appointments, meetings and conferences.
  • Responded effectively to sensitive inquiries or complaints.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Answered and routed telephone calls and took messages.

Administrative Assistant/Production Coordinator

James Kate Construction
Mansfield, TX
06.2020 - 05.2022
  • Directed customer communication to appropriate department personnel.
  • Organize and schedule appointments
  • Plan meetings and take detailed minutes
  • Write and distribute email, correspondence memos, letters, faxes and forms
  • Assist in the preparation of regularly scheduled reports
  • Develop and maintain a filing system
  • Update and maintain office policies and procedures
  • Order office supplies and research new deals and suppliers
  • Maintain contact lists
  • Book travel arrangements
  • Submit and reconcile expense reports
  • Provide general support to visitors
  • Act as the point of contact for internal and external clients
  • Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
  • Created and implemented production schedules to meet customer's expectations and project timeline.
  • Monitored project progress and presented status to leaders to solve productivity issues.
  • Delivered production schedules to sales team to provide established timeframes for jobs.
  • Communicate to the customer and salesperson on trade status.
  • Review contracts once they have been approved by the manager and evaluate what trades are needed for the job.
  • Review insurance scope of work to ensure that the correct material is ordered through the subcontractor and that it is listed correctly on the contract.
  • Coordinate with the subcontractor and the customer to ensure timeframes and expectations of material install is being met.
  • Review invoices and approve once all work is completed. Send to accounts payable for payout to subcontractor.
  • Make sure that all communications are in Acculynx for the production manager and salesperson to see.

Administrative Assistant to COO

KDJ Consultants Inc.
Bedford, TX
09.2019 - 06.2020
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
  • Created and maintained spreadsheets and developed administrative reports.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction..
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Assisted with administrative tasks, including filing, answering phones and distributing mail.
  • Tracked and submitted employee time sheet to accounting department for payroll processing.
  • Processed financial documents including contracts, expense reports and invoices.
  • Conducted thorough research using various media sources to obtain relevant data for staff requirements.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Planned and executed corporate meetings, lunches and special events for groups of 5+ employees.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Maintained inventory in supply closet to prevent shortages.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Directed customer communication to appropriate department personnel.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.

Logistics Team Member

Academy Ltd.
Fort Worth , TX
06.2018 - 06.2019
  • Unload freight from trucks, process and stock in appropriate departments
  • Organize overstock and store in appropriate areas
  • Merchandise product as necessary per planogram
  • Provide excellent customer service
  • Checked items into computer system, printed labels and directed to storage locations.

Dispatcher And Office Manager

Versatrust
Fort Worth, TX
09.2013 - 05.2018
  • Answer all incoming calls during business hours
  • Created new work tickets in the ConnectWise Software
  • Assign and scheduled the work tickets to appropriate technicians per the SLA agreement with our clients
  • Monitor technician's schedules and ensure there are no discrepancies
  • Communicate with technicians on their schedules throughout the day
  • Monitored all tickets in the software system to ensure that they are being worked and completed
  • Communicate with client's the expectations of their ticket and the time frame on which it is being worked
  • Provide outstanding Customer service to all of our clients
  • Received and inventoried all incoming parts and hardware
  • Scheduled the installation of new parts and hardware for the client
  • Keep office and kitchen supplies stocked and order as needed
  • Keep records of customer information updated and correct in our ConnectWise software
  • Monitored the help desk email inbox during business hours for incoming support emails from clients
  • Create tickets from incoming emails in fifteen minutes or less
  • Organize interoffice events and schedule them

Education

Bachelor of Science - Business Administration And Management

University of Phoenix
Tempe, AZ
07-2025

Associate of Arts - Associates Degree

Tarrant County College District
Fort Worth, TX
05.2020

High School Diploma -

Needville High School
Needville, TX
05.1998

Skills

  • 20 years Customer Service Experience
  • Decision Making
  • Proficient in MS Office
  • Office Manager and Receptionist Experience (9 yrs)
  • Time Management
  • Typing: 60 WPM
  • Lead generation
  • Invoice processing
  • Detail-oriented
  • Employee scheduling
  • Personnel training and development
  • Excellent multi-tasker
  • Superior organization skills
  • Inbound and outbound calling
  • Expense Reporting
  • Travel Coordination
  • Spreadsheet Management
  • Collaboration
  • Data management
  • Proficient in Google Workspace

Affiliations

  • Member of Phi Theta Kappa International Honor Society since 2009

Timeline

Administrative Assistant

RSP Architects
07.2023 - Current

Executive Administrative Assistant

Network Computing Technologies
08.2022 - 02.2023

Administrative Assistant/Production Coordinator

James Kate Construction
06.2020 - 05.2022

Administrative Assistant to COO

KDJ Consultants Inc.
09.2019 - 06.2020

Logistics Team Member

Academy Ltd.
06.2018 - 06.2019

Dispatcher And Office Manager

Versatrust
09.2013 - 05.2018

Bachelor of Science - Business Administration And Management

University of Phoenix

Associate of Arts - Associates Degree

Tarrant County College District

High School Diploma -

Needville High School

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Veronica Laviolette