Summary
Overview
Work History
Education
Skills
Certificates
Languages
Timeline
Generic

Veronica Lazaro-Esquerra

Modesto,CA

Summary

Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Public Safety Dispatcher- HSS- Tarian

05.2021 - Current
  • Analyzed incoming calls for accuracy and completeness before dispatching units to ensure proper resources were sent to the scene.
  • Evaluated incoming traffic patterns in order to determine when additional resources may be needed.
  • Performed multiple tasks simultaneously while maintaining focus on priority issues.
  • Assisted with investigations by providing information from various databases as requested.
  • Assessed requests from outside agencies in order to prioritize response times according to urgency level.
  • Maintained accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call.
  • Updated dispatch logs throughout shift in order to maintain an accurate record of all activities.
  • Communicated with field personnel via telephone or radio regarding current situations or events that require immediate attention or assistance.
  • Researched camera footage for vehicle theft, suspicious individual, and missing persons information.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Handled highly stressful situations with extreme poise and control, keeping callers calm and on line until help arrived at scene.
  • Received emergency and non-emergency calls, entered data into the computer system, and dispatched personnel to appropriate locations.
  • Conducted follow-up investigations on suspicious activities reported by citizens and relayed pertinent information to responding units in a timely manner.
  • Developed comprehensive training materials on badging systems and procedures for new employees.
  • Monitored CCTV cameras to detect suspicious behavior or unauthorized personnel attempting to gain access.
  • Tracked lost or stolen badges and reported them immediately to appropriate departments.
  • Provided guidance, support, and feedback to new hires throughout their onboarding experience.

Receptionist

Kids Smile Dental and Orthodontics
Manteca, CA
05.2020 - 03.2021
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Greeted visitors and provided them with assistance.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Compiled data from various sources into organized reports for management review.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Prepared welcome packages for new hires.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Scheduled and confirmed appointments and meetings for management team.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.

Caregiver / Patient Sitter

In home Support Services
03.2020 - 03.2021
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Followed care plan and directions to administer medications.
  • Built strong and trusting rapport with clients and loved ones.

Receptionist

Arena Cleaners
Modesto, CA
04.2019 - 02.2020
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Collated, bound and stored computer-generated reports.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Answered and directed incoming calls using multi-line telephone system.
  • Coordinated travel arrangements and accommodations for staff and visiting guests.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.

Insurance Broker & Receptionist

Fiesta Auto Insurance
Modesto, CA
01.2018 - 05.2019
  • Assessed client risk profiles and recommended appropriate coverage plans.
  • Served as a point of contact for customers throughout the life cycle of their policies.
  • Monitored the performance of existing accounts, including renewals and cancellations.
  • Provided advice to customers on insurance-related matters.
  • Performed administrative tasks such as preparing invoices, updating records.
  • Reviewed policy documents for accuracy prior to issuing them to clients.
  • Resolved customer inquiries regarding policy changes or coverage issues.
  • Called or emailed lapsed clients to inquire about continuing needs.
  • Managed many policy renewals each year.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Receptionist and Packaging Tech

Van Groningen & Sons Inc
Manteca, CA
06.2017 - 10.2017
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Compiled data from various sources into organized reports for management review.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Updated and recorded customer or client information to maintain accounts.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Verified load against shipping papers to ensure accuracy of shipment.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Prepared shipments by verifying contents, labeling containers, and arranging transportation.
  • Ensured all safety procedures were followed during the packing process.

Waitress, Cashier, Host, and Receptionist

CulichiTown
Modesto, CA
01.2017 - 06.2017
  • Answered questions about menu items, ingredients, and pricing.
  • Took orders for food and drinks and delivered them to guests.
  • Prepared checks accurately and processed payments promptly.
  • Communicated daily specials to customers.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Developed positive relationships with regular customers through friendly conversation.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Trained new employees to perform duties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Education

Bachelor of Science - Respiratory Therapy

Modesto Junior College
02-2027

Emergency Medical Technician, BLS, CPR certified - Emergency Medical Technician

First Lady Permanente
09.2020

High School Diploma -

Modesto High School
Modesto, CA
05.2017

Skills

  • Dynamic communication skills
  • Radio Traffic Monitoring
  • Status Reporting
  • Radio Communications
  • Memory retention
  • Typing Speed
  • Multitasking
  • Spanish Fluency
  • Dependable and Responsible
  • Incident documentation
  • Stress Tolerance
  • Prioritizing Situations

Certificates

  • Completion Certificate of Emergency Medical Technician
  • Certified in CPR

Languages

English
Professional
Spanish
Professional

Timeline

Public Safety Dispatcher- HSS- Tarian

05.2021 - Current

Receptionist

Kids Smile Dental and Orthodontics
05.2020 - 03.2021

Caregiver / Patient Sitter

In home Support Services
03.2020 - 03.2021

Receptionist

Arena Cleaners
04.2019 - 02.2020

Insurance Broker & Receptionist

Fiesta Auto Insurance
01.2018 - 05.2019

Receptionist and Packaging Tech

Van Groningen & Sons Inc
06.2017 - 10.2017

Waitress, Cashier, Host, and Receptionist

CulichiTown
01.2017 - 06.2017

Bachelor of Science - Respiratory Therapy

Modesto Junior College

Emergency Medical Technician, BLS, CPR certified - Emergency Medical Technician

First Lady Permanente

High School Diploma -

Modesto High School

Similar Profiles

CREATE PROFILE
Veronica Lazaro-Esquerra