Veronica LeBron
Overview
15
15
years of professional experience
Work History
Assessor's Clerk
City of Waterbury Finance Department
Waterbury
05.2022 - Current
- Ability to comprehend and interpret, real Estate, motor vehicle and personal property tax assessments in order to make proper adjustments per state statues
- Process the ability to demonstrate strong organizational, customer service, and communication skills and the ability to use various computer software programs and make detailed mathematical computations
Contact Tracer / Case Manager
City of Waterbury Finance Department
Waterbury
09.2020 - 05.2022
- Completed over 200 cases and Contacts
- Assisted 60 plus families to ensure they had basic needs to get through quarantine
- Maintained HIPPA and CDC regulation and guidelines while contact tracing and identifying positive cases
- Assisted in training 10 new employees
Financial Assistant
University of Rochester
Rochester
01.2019 - 09.2019
- Processed financial assistance applications for Cases with financial difficulties paying their medical bills per poverty guidelines
- Adjusted Medical claims and provided resources for low income or undocumented households
- Answer calls, opened mail, filed paperwork once data has been entered and case has been approved or denied
Technical Support Representative/Team lead
Tomra
Shelton
02.2016 - 01.2019
- Respond to and answer inquiries from Rvm customer regarding issues with machines
- Maintain call center database
- Resolve problems by clarifying issues; researching and exploring answered and alternative solutions via remote connectivity, escalating unresolved issues
- Trained and supervised over 10 employees
Dental Office Manager
Shelton Dental Group
Shelton, CT
05.2016 - 08.2016
- Provide front-office customer service in accordance with the firm's service quality standards and procedures
- Answer phones, schedule appointments, collect co-pays, perform data entry, verify insurance coverage, eligibility and benefit breakdown
- Supervise staff, open and close practice, managed all inventory, explain and sell treatment plans
Dental Front Office Registrar
OPTIMUS HEALTHCARE DENTAL
Bridgeport, CT
08.2013 - 05.2016
- Provide front-office customer service in accordance with the firm's service quality standards and procedures
- Answer phones, schedule appointments, collect co-pays, perform data entry, verify insurance coverage, eligibility and benefit breakdown
Billing Manager / Receptionist
CT BRACES
Bridgeport, CT
07.2010 - 09.2012
- Started as an Orthodontic assistant to the Dentist, preparing and sterilizing dental service tools and ensuring all appliance are serviceable
- Promoted to current position responsible for welcoming patients, handling phone calls, scheduling appointments and processing payments
- Trained new receptionists, billed for all insurance payments
- Posted payments and sent appeals with prior authorization
- Performed end-of-day balancing for all receptionists and assisted in treatment planning and presentation
Timeline
Assessor's Clerk
City of Waterbury Finance Department
05.2022 - Current
Contact Tracer / Case Manager
City of Waterbury Finance Department
09.2020 - 05.2022
Financial Assistant
University of Rochester
01.2019 - 09.2019
Dental Office Manager
Shelton Dental Group
05.2016 - 08.2016
Technical Support Representative/Team lead
Tomra
02.2016 - 01.2019
Dental Front Office Registrar
OPTIMUS HEALTHCARE DENTAL
08.2013 - 05.2016
Billing Manager / Receptionist
CT BRACES
07.2010 - 09.2012
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