Veronica Lee

Diligently served as a Patient Advocate Assistant, acted as the official point of contact for patient related problems within USA-MEDDAC Korea Medical Command. Negotiated in the resolution of patient complaints, problems, and grievance while remaining within the parameters and objectives set by medical command. Responsible for the efficient and effective operation of the representative program and the quality of patient assistance rendered. Utilize interpersonal
communications skills, in order to assist and direct others in performing duties which facilitate the mission and carry out a full range of personnel management functions. Received and processed patient requests for assistance in a wide variety of manners.

Serving as a Contact Representative / Physical Evaluation Board Liaison Officer (PEBLO) Assistant for Active duty, Reserves, National Guard and the Warrior Transition Battalion responsible for working closely with military members and their families, staff, and medical personnel in order to provide administrative support services to military personnel processing through the Army Disability System.

Supported the Service Treatment Records (STR) mission assisting the Veterans Affairs administration in retrieving pervade and required medical/dental records for all military service members via the Healthcare
Artifact and Image Management Solutions (HAIMS). Provided leadership with daily reports as well as researched and analyzed reports sent down from MEDCOM in support of the mission. Perform other duties as assigned.