Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

VERONICA LEIGH

Mount Prospect,IL

Summary

Dynamic professional with a proven track record at United Airlines in logistics and asset management. Expert in procurement and project coordination, achieving $2.1M in cost savings through strategic vendor partnerships. Adept at data reporting with Power BI and fostering collaborative relationships, driving operational efficiency and compliance across diverse teams.

Overview

10
10
years of professional experience

Work History

CARETAKER & FAMILY SUPPORT ADVOCATE

Private Household
Chicago, IL
10.2023 - Current
  • Delivered full-time care and advocacy for neurodivergent child, supervising household operations and support systems.
  • Managed education planning through IEP oversight and collaboration with school districts.
  • Kept detailed records for progress tracking, scheduling, and compliance in service delivery.
  • Developed and executed tailored learning strategies to promote social-emotional skills.
  • Established collaborative relationships with therapists, educators, and advocacy groups for holistic care.
  • Utilized project coordination expertise from IT background to enhance resource management and workflow efficiency.

APPLICATION SUPPORT ANALYST

McDonalds Corp. (via Swoon Group)
Chicago, IL
07.2020 - 10.2023
  • Applications Support Analyst with role in managing the daily activities of POS software, various projects and roll out of testing deliverables for all 13k+ US based restaurants.
  • Coordinated meetings, designed communication releases, maintained tracking logs, incident & risk analysis reporting and recording of change requests to maintain operational continuity.
  • Managed daily calls for POS software upgrades across various locations, driving consistency and compliance across systems.
  • Built detailed Power BI dashboards for lifecycle and compliance reporting, enabling proactive decision-making.
  • Communicated application anomalies and restaurant issues to key stakeholders via PowerBI, including management, development teams, end users, and unit leaders.
  • Supported integration testing and validation of new POS features and patches, collaborating with cross-functional teams to ensure seamless deployment and minimal disruption to restaurant operations.

LOGISTICS ENGINEER, SENIOR ASSET MANAGEMENT ANALYST

United Airlines
Mount Prospect, IL
06.2017 - 07.2020
  • Logistics supervisor with lead role in strategic planning, asset management, inventory management and supply chain optimization. Collaborated with Senior manager in overseeing $30 million in IT equipment, 3PL warehouse RFP/implementation, process mapping, various project deployments and coordination of all global logistics initiatives.
  • Led lifecycle management of over $30M in IT assets across global operations using SAP and ServiceNow.
  • Directed procurement strategies, executed RFPs for 3PL partnerships, and conducted supplier audits to ensure SLA compliance.
  • Implemented cost-saving initiatives, achieving $2.1M in recovered value through vendor refurbishment programs.
  • Developed and documented asset tracking processes, improving accuracy and compliance across departments.
  • Collaborated with cross-functional teams on EOL remediation and inventory optimization strategies.

IT PROJECT COORDINATOR (IT LOGISTICS)

United Airlines
Mount Prospect, IL
09.2016 - 06.2017
  • Shipping lead with key role in procurement, inventory management and monitoring of all international transport of IT equipment across enterprise. Ensuring efficiency through coordination with cross-functional teams; corporate, IT, field service and external customs brokers for seamless delivery of supplies and equipment to various sites worldwide
  • Managed procurement and distribution of IT hardware globally, ensuring delivery accuracy and compliance with international regulations.
  • Developed project support documentation and procurement workflows to standardize operations across IT and logistics teams.
  • Played key role in large-scale deployments, including 29K iPhones and payment terminals across field operations.
  • Managed procurement of consumables for projects, minor moves and lower cost inventory through United’s purchasing system.

DELIVERY MANAGER

MultiTaction
Elk Grove Village, IL
04.2015 - 09.2016
  • Established delivery and client relationships for interactive display start up based in Finland with key role in global logistics, sales support, and project management. Accountable for designing and implementing salesforce dashboards for daily and monthly reporting to achieve proactive service management.
  • Acted as main point of contact for all client delivery, configuration scheduling and monthly invoicing to ensure completion of sales revenue.
  • Cultivated company delivery model and strategy to support the introduction of new tools and processes within the organization and throughout our customer base.
  • Drove and initiated various projects and collaborated with cross-functional sales and technical support teams to manage cost, schedule, and performance of installed displays.
  • Established global logistics, sales support, and delivery processes for interactive display startup.
  • Designed Salesforce dashboards for proactive service management, aligning client deliveries and scheduling.
  • Supported cost control efforts through delivery strategy development and operational scaling.

Education

Bachelor of Arts - Business Administration

Southern New Hampshire University
Manchester, NH

Skills

  • Asset management and inventory control
  • Contract and license administration
  • Process automation
  • Vendor assessment and RFP handling
  • Training documentation creation
  • Power BI data reporting
  • ServiceNow management
  • Procurement oversight
  • Project management coordination
  • Knowledge transfer support
  • Supply chain efficiency optimization
  • Lifecycle asset management
  • Microsoft Office suite expertise
  • Jira, Confluence, Smartsheet proficiency
  • Risk analysis and auditing
  • KPI and SLA tracking

References

References Upon Request

Timeline

CARETAKER & FAMILY SUPPORT ADVOCATE

Private Household
10.2023 - Current

APPLICATION SUPPORT ANALYST

McDonalds Corp. (via Swoon Group)
07.2020 - 10.2023

LOGISTICS ENGINEER, SENIOR ASSET MANAGEMENT ANALYST

United Airlines
06.2017 - 07.2020

IT PROJECT COORDINATOR (IT LOGISTICS)

United Airlines
09.2016 - 06.2017

DELIVERY MANAGER

MultiTaction
04.2015 - 09.2016

Bachelor of Arts - Business Administration

Southern New Hampshire University

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