Veronica Lerma
Carson,CA
Summary
Results-driven professional with extensive experience in managing client accounts and coordinating project deliverables. Recognized for driving client satisfaction and supporting team objectives. Possesses strong interpersonal skills and adaptability in dynamic environments, ensuring seamless project execution and collaborative success. Ready to leverage expertise to enhance client relationships and achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Account Coordinator
Unis
02.2021 - 05.2024
- Direct point of contact between client and warehouse leads
- Assisted with annual and quarterly inventories
- Scheduled Inbound and outbound shipments via phone and email
- Provide assistance, information, and support to customer regarding freight requests
- Ensured customer satisfaction
- Scanned and filed BOLs and other important documents manually and electronically
- Processed and submitted EOM billing according to customer's contract
- Organized regular status meetings with clients to review project progress, address concerns, and align on future objectives via Zoom or in-person
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
- Updated internal databases with account information to maintain concise, clear records.
Warehouse Supervisor
Renpho
12.2019 - 02.2021
- Schedule and track the receipt, storage, and timely delivery of goods and materials
- Maintain records, report relevant information, and prepare any necessary documents
- Confirm bills, orders, all items received, and deliveries for accuracy
- Send out weekly inventory reports to upper management
- Assign daily tasks to team members and follow up on their progress
- Ensure daily orders are processed and completed in a timely manner
- Coach warehouse employees on their work performance
- Supervised shipping and receiving, distribution and workplace safety.
- Stand up forklift experience
Package Handler
FedEx Ground
06.2019 - 01.2020
- Worked Inbound, Outbound, and Smalls departments
- Loaded up to 4 trucks by scanning and sorting packages off a conveyor belt
- Unloaded containers by safely handling fragile, dangerous, and/or hazardous products
- Delivered sorted bundles of small packages to specific lines/routes
- Followed safety regulations to maintain safe work environment.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Machine Operator
Rainbird
01.2018 - 11.2018
- Accountable for monitoring and controlling the machine's operations by troubleshooting errors on a HMI monitor and physical machine in a safe and timely manner
- Ensured quality while processing hourly inspections, changeover and first line articles by following company's guidelines and specifications
- Notified management for machine maintenance when needed
- Maintained a clean and safe workstation
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Quickly shut down equipment in emergency situations following protocols.
- Complied with company and OSHA safety rules and regulations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
Retail Associate
Pepboys
02.2013 - 03.2017
- Sourced merchandise and parts for customers in all departments: Retail, Service, and Parts
- Assembled, organized, and maintained floor fixtures
- Updated monthly promotion signs and pricing labels
- Replenished inventory by front facing products on shelves
- Tendered cash, credit, and check transactions using a POS system
- Processed credit applications and enrolled customers into company's reward program
- Excellent with 10-key
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Assisted in Parts and Service departments when needed
Education
HS Diploma -
NOCE
Anaheim, CASkills
- Troubleshooting and problem resolution
- Customer service
- Order management
- Account management
- Interpersonal
- Problem-solving
- Leadership
- Phone and email etiquette
- Microsoft office
- Inventory management
- 3PL experience
- 10-Key
Timeline
Account Coordinator
Unis
02.2021 - 05.2024
Warehouse Supervisor
Renpho
12.2019 - 02.2021
Package Handler
FedEx Ground
06.2019 - 01.2020
Machine Operator
Rainbird
01.2018 - 11.2018
Retail Associate
Pepboys
02.2013 - 03.2017
HS Diploma -
NOCE
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