Veronica Lerma
Whittier,CA
Summary
Skilled Detox Technician with a proven track record at Hathway Recovery, enhancing patient outcomes through vital sign monitoring and compassionate individual counseling. Demonstrated ability to improve patient comfort and support during detoxification, leveraging interpersonal skills to foster trust and rapport. Achieved notable patient satisfaction by efficiently managing medication inventory and tailoring care to individual needs.
Overview
2026
2026
years of professional experience
Work History
Detox Technician
Hathway Recovery
- Increased patient satisfaction by responding promptly to concerns or requests for assistance during detoxification process.
- Continually expanded professional knowledge through participation in workshops, conferences, and other educational opportunities related to substance abuse treatment practices.
- Provided emotional support to patients experiencing withdrawal symptoms, helping them to better manage their discomfort.
- Evaluated the effectiveness of care plans on an ongoing basis, making adjustments as needed to optimize patient outcomes during the detox process.
- Enhanced treatment outcomes by closely monitoring patient vital signs and administering medications as prescribed.
- Managed medication inventory efficiently, ordering additional supplies as needed while keeping accurate records of usage patterns.
- Streamlined intake process for new patients by accurately gathering essential information about medical history, substance use habits, and current health status at the time of admission.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
Restaurant Team Member
Pokitomic
05.2023 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Detox Technician
Conquer Recovery
- Improved patient comfort by providing compassionate care and support during detoxification process.
- Demonstrated knowledge of various addiction types and appropriate treatment approaches, tailoring interventions to meet individual needs.
- Facilitated group therapy sessions for patients undergoing detoxification, promoting open communication and mutual support among participants.
- Utilized strong interpersonal skills to establish trust and rapport with patients, increasing their receptiveness to treatment and support services.
Warehouse Worker
Fashion Nova
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Customer Service Cashier
Walmart
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Enhanced customer experience by providing prompt and accurate transactions.
Education
G.E.D - General Studies
Sierra Adult School
Whittier, CASkills
- Vital sign monitoring
- Patient transportation
- Individual counseling
- Patient assessment
- Suboxone administration
Timeline
Restaurant Team Member
Pokitomic
05.2023 - Current
Detox Technician
Hathway Recovery
Detox Technician
Conquer Recovery
Warehouse Worker
Fashion Nova
Customer Service Cashier
Walmart
G.E.D - General Studies
Sierra Adult School