Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Lespier

Meriden,CT

Summary

Dynamic and detail-oriented professional with extensive experience at Midstate Medical Center, excelling in patient confidentiality and administrative support. Proven ability to enhance customer satisfaction through effective communication and strong organizational skills. Proficient in medical records maintenance and Epic systems, fostering collaboration across departments to streamline processes and improve patient care.

Overview

26
26
years of professional experience

Work History

Emergency Room Medical Secretary

Midstate Medical Center
03.1999 - Current
  • Maintained confidentiality and security of sensitive information by adhering to strict company policies.
  • Trained new hires
  • Facilitated cross-functional communication by serving as a liaison between departments regarding patients informational needs.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Verified accuracy of patient information in medical records.
  • Scanned and uploaded medical records into electronic medical records system.
  • Assisted in preparation of medical reports for external parties.
  • Supported healthcare professionals by efficiently managing high volume of patient calls and inquiries, ensuring timely responses.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

School Health Aide

City Of Meriden Health Department
01.2010 - 01.2020
  • Acted as a liaison between the school and healthcare providers, coordinating appointments and medical care for students in need.
  • Assisted in the development and implementation of individualized healthcare plans for students with chronic health conditions.
  • Served as a resource for teachers regarding classroom accommodations for students with medical needs or disabilities.
  • Supported the school nurse in providing medical attention to injured or ill students.
  • Ensured timely communication with parents regarding their child''s medical needs or changes in their condition while under school care.
  • Coordinated immunization programs within the school, ensuring compliance with state requirements.
  • Conducted vision and hearing screenings for early identification of potential issues affecting student success.
  • Assisted in organizing various health-related events at school such as wellness fairs or guest speakers promoting healthy lifestyles among students.
  • Maintained accurate and up-to-date student health records, adhering to confidentiality regulations.
  • Collaborated with teachers, administrators, and parents to address any health concerns affecting student learning and wellbeing.
  • Managed inventory of medical supplies and equipment within the school''s health office, ordering new stock as needed while maintaining budgetary constraints.

Clinical Information Associate

Midstate Medical Center
01.2002 - 05.2007
  • Contributed to enhanced customer satisfaction by providing accurate, up-to-date information promptly upon request.
  • Trained new hires.
  • Performed administrative duties and assisted with visitors' requests.
  • Served as an expert resource for colleagues seeking assistance or guidance related to specific areas of knowledge or skills possessed within the role of Clinical Information Associate.
  • Copied medical records and performed various clerical tasks as required.
  • Input data into computer programs and filing systems.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Processed records quickly to avoid delays and keep workflows running smoothly.
  • Enhanced patient experience by providing compassionate assistance throughout the admissions process.
  • Contributed to positive work environment by fostering strong relationships among colleagues within the Admissions Department as well as other departments throughout the hospital.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Assisted with medical coding and billing tasks.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Processed medical insurance claims and payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Conducted patient intake interviews, recording and documenting relevant information.

Education

High School Diploma -

Wilcox Technical Highschool
Meriden, CT
06-1998

Skills

  • Medical terminology
  • Clinical support
  • Customer service
  • Strong organizational skills
  • Patient confidentiality adherence
  • Critical thinking
  • Administrative support experience
  • Clerical support
  • Collaboration and teamwork
  • Organization and time management
  • Medical records maintenance
  • Insurance authorization management
  • Computer proficiency
  • Epic systems

Timeline

School Health Aide

City Of Meriden Health Department
01.2010 - 01.2020

Clinical Information Associate

Midstate Medical Center
01.2002 - 05.2007

Emergency Room Medical Secretary

Midstate Medical Center
03.1999 - Current

High School Diploma -

Wilcox Technical Highschool

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