Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Boston Children's Health Physicians LLP
Hawthorne, NY
01.2024 - 02.2025
Greeted patients warmly and checked them in for appointments efficiently.
Managed phone calls, scheduling, and patient inquiries promptly and accurately.
Maintained patient records using electronic health record systems securely and confidentially.
Verified insurance coverage for appointments and collected co-payments as required.
Collaborated with medical staff to ensure smooth clinic operations throughout the day.
Checked patients in and out for appointments and collected co-payments.
Greeted and checked in patients, updating patient information in computer system.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Answered multi-line phone system and directed callers to requested personnel and departments.
Assisted with filing of medical records and documents, maintaining accurate electronic files.
Informed patients of financial responsibilities prior to rendering services.
Familiarity with NextGen.
Front Desk Receptionist/Medical Coding and Billing Specialist
White Plains Chiropractic Wellness
White Plains, NY
08.2021 - 10.2022
Greeted visitors entering establishment to determine nature and purpose of visit.
Scheduled appointments and coordinated meetings for office personnel.
Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
Resolved billing discrepancies in an efficient and effective manner.
Performed administrative duties such as filing, billing and coding of insurance claims.
Assisted with administrative tasks, including data entry and filing documents.
Provided information about services and answered client questions promptly.
Handled payment processing and provided customers with receipts and proper bills and change.
Provided administrative support such as filing documents, photocopying and scanning materials.
Created and managed digital and physical filing systems for records, correspondence, and other material.
Education
GED -
Yonkers Vive School
Yonkers, NY
06-2018
Certificate - Medical Billing And Coding
U.S. Career Institute
Fort Collins, CO
05-2023
Skills
Electronic health records
Insurance verification
Appointment scheduling
Patient check-in
Billing and coding
Customer service
Attention to detail
Team collaboration
Multi-line phone management
CPT coding
HIPAA compliance
Microsoft office
Languages
Spanish
Native/ Bilingual
Timeline
Medical Receptionist
Boston Children's Health Physicians LLP
01.2024 - 02.2025
Front Desk Receptionist/Medical Coding and Billing Specialist