Professional visionary offering more than 23 years of experience in Property Management and proven to be motivational to a team and profitable for the client. Versatile strategist recognized for having strong leadership skills, exceptional property management abilities, strong marketing skills, relational team builder, and superlative business acumen. Progressive, decisive, innovative, highly valued for expertise in interpreting the company's vision and translating objectives into actionable plans while managing tenant relations to improve bottom line. I possess the ability to transform inefficient properties into profitable assets through motivating and developing others, project renovations, and marketing
Hi, I’m
Veronica Lindsay
McDonough,US
Summary
Overview
24
years of professional experience
1
Certificate
Work History
Chandler ResidentialNewport News, VA
Senior Property Manager
08.2019 - Current
Job overview
- Contracted with tenants by negotiating leases and collecting security deposits.
- Maintained property by resolving tenant complaints and enforcing rules of occupancy.
- Collected rent from tenants, paid bills and forecasted annual budget for Chandler Residential.
- Enforced occupancy policies and procedures by confronting violators and taking corrective action.
- Managed and oversaw operations, maintenance and administration of properties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Recruited new employees and built relationships, driving visibility.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
Senior LifestyleChicago, IL
Senior Community & Human Resource Manager
12.2018 - 07.2019
Job overview
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Directed HR programs, policies and processes to improve operational efficiency.
- Recruited new employees and built relationships, driving visibility.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Identified operational weaknesses to improve or innovate people, programs and processes.
RAM Partners LLCAtlanta, GA
Senior Property Manager
08.2000 - 12.2018
Job overview
- Prepared detailed budgets and financial reports for properties.
- Met with clients to negotiate management and service contracts.
- Analyzed market data to identify prospective development sites.
- Enforced occupancy policies and procedures by confronting violators and taking corrective action.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Supervised production of annual rent, operating expense and real estate tax adjustments.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Prepared and submitted monthly tenant visit logs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
Education
Clayton State University
BBA
University Overview
Skills
- Contract Negotiation
- Vacancy Marketing
- Client Relations
- Operations Management
- Financial Reporting
- Budget Preparation
- Exceptional Customer Service
- Lease Up
- Marketing and Leasing
- Financial budgeting and reporting
- Due Diligent
- New Property Take Over
Certification
- Certified Apartment Manager, Atlanta Apartment Associations - 2008
Additional Information
Additional Information
- Yardi
- Rent Roll
- Onesite
- AMSI
- Yieldstar
- Student Housing
- Human Resources
- Single Family Homes
Accomplishments
Accomplishments
- Property Manager of the year award 2008 and 2010
- Property Management Leadership Award
- Consistently maintained high customer satisfaction ratings.
- Recognized as Property Manager of the 2012 for outstanding performance and team contributions.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsTeam Building / Company RetreatsPaid sick leave401k matchTimeline
Senior Property Manager
Chandler Residential
08.2019 - Current
Senior Community & Human Resource Manager
Senior Lifestyle
12.2018 - 07.2019
Senior Property Manager
RAM Partners LLC
08.2000 - 12.2018
Clayton State University
BBA
- Certified Apartment Manager, Atlanta Apartment Associations - 2008
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