Veronica Lissa
J
Lynn,MA
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced in human services with over 15 years of experience in social services. Excellent reputation for resolving problems and improving clinets satisfaction.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Social Service Supervisor 2019 to Present
Lynn Community Health Center
Lynn, MA
10.2020 - 12.2021
- Developed manual providing information on community resources across county available to families and children.
- Worked with clients to improve life choices and maximize benefits of programs.
- Spoke with senior citizen groups to expand community engagement
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Coordinated referrals and direct support for home care services for clients.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Education
Bachelor of Science - Social Work
Salem State University
Salem, MA 09.2014 - 05.2017
Skills
Excellent Communication
Written Communication
Organization and Time Management
Problem-Solving
First Aid/CPR
Self-Motivated
Attention to Detail
Analytical and Critical Thinking
Flexible and Adaptable
MS Office
Dependable and Responsible
Accomplishments
- Supervised team of 10 staff members.
- Documented and resolved job performance issues which led to increase positive performance .
- Collaborated with team of 5 in case conferences
Certification
MAP
Timeline
Social Service Supervisor 2019 to Present
Lynn Community Health Center
10.2020 - 12.2021
Bachelor of Science - Social Work
Salem State University
09.2014 - 05.2017