Veronica Loera
Chino Hills,CA
Summary
Experienced customer service representative with over five years experience assisting customers and processing information in response to inquiries, concerns, and requests about products and services.
Overview
14
14
years of professional experience
Work History
Receptionist/Accounts Receivable
Pride Staff Temporary Agency
12.2016 - 01.2017
- Answer phone and direct calls to appropriate staff member, fax and email
- Create invoices in QuickBooks
- Create shipping labels through UPS or FedEx website
- Seal and ship packages with certification documents
- File customer files, email customer with shipping information (tracking number)
- Total all shipments for each day and make sure totals match and are correct in QuickBooks
- Open and lock doors each day, mail out client invoices
- Take out and receive mail
- Assignment: Ejay Filtration Riverside, CA
Administrative Assistant
Johnson Service Group Temporary Agency
10.2016 - 11.2016
- Perform data entry of required information in the AS400 system of vehicle identification number (VIN), and other descriptive information
- Manage account relationships, maintaining effective communications and ensuring customer requirements are met
- Respond to customer inquiries relating to vehicles
- Provide quality service and assist in resolving problems
- Mail out sale packages the day after sale
- Pull and update consignment inventory information of vehicles transmitted by customer
- Investigate transmission errors
- Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report
- Communicate with Transportation department in order to arrange required transportation or obtain information including transportation condition reports, bills, etc
- Pull transmitted transportation charges as needed
- Establish customer vehicle files in the computer system
- Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded
- Maintain vehicle files; verify title information; log in titles when received; create and file in folders
- Work with title department to ensure that a negotiable title is obtained for each vehicle assigned to the account
- Assignment: Cox Automotive- Manheim Riverside Division
Receptionist Manager
Win Hyundai
12.2015 - 05.2016
- Manage the receptionist area
- Ordered all office supplies
- Created schedules for Sales Teams, Porters, Finance and Service Advisors
- Answer multiple phone lines
- Distribute time cards to employees for signature and corrections
- Summit time cards for corrections
- Distribute mail, paychecks, packages and messages to the correct departments
- Assist Sales, Service, Parts departments
- 626-534-0288
Customer Service Representative
McKenna Porsche
02.2013 - 01.2014
- Provided excellent customer service
- Increased Service and Parts department sales goals
- Designed Excel spreadsheets, to better track progress and customer contact information
- Helped train new employees
- Was promoted to do the same for McKenna Volkswagen stores
- 562-868-3233
Customer Service Advocate (Optum RX)
Insight Global Inc.
09.2012 - 01.2013
- Through a Insight Global temporary agency, worked for the prescription branch of United Health Care, Optum RX
- Answering phone calls to fill or refill medical prescriptions for members/patients
- Informed members/patients of their available prescription coverage and co-pay
- Faxed, emailed and called members/patients doctors to request refill on prescriptions
- Transferred any questions or concerns they may have to available pharmacist
- Temporary Agency949-255-4700
Service Department Coordinator
Shelly BMW
03.2008 - 11.2010
- Set all service department appointments for Service Advisors
- Greeted customers and check-in for service appointment, as well as follow up on how their appointment went
- Answer any questions or concerns a customer may have regarding services performed on their vehicle
- Check parts department for inventory on a specific part or tire for customer
- 888-618-0131
Corporate Sales
S & B Filters
05.2007 - 06.2007
- Call potential automotive and parts companies and get them interested in our filter and intake kits
- Recommended, selected filters and intake kits based on customer previous requests
- Do weekly sales report for the sales department to track product success
- Computed accurate sales prices quotes
- E-mail, mail and fax our product information as well as answer any question potential client may have
- Worked as a team member and follow up with all sales contracts while providing excellent service
- 909-947-0015
Sales/Customer Service
Moss Bros Ford
01.2006 - 01.2007
- Set car sales appointments for all sales managers in all7 Moss Bros
- Stores
- Answer phone calls for all7 Moss Bros
- Stores and transfer to correct department
- Check inventory for customers on a specific make or model
- Provided efficient customer service to clients
- Follow up with customers on how their visit and their appointment went with the sales manager
- 909-825-1212
Auto Sales Person
Tom Bell Chevrolet
02.2005 - 11.2005
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Recommended, selected and helped locate and obtain certain make or model based on customer requests
- Set sales appointments as well as help customer fill out credit application
- Excelled in exceeding in monthly sales goals
- Worked as a team member performing product assistance while providing excellent customer service
- 888-620-3933
Office Manager
Southwest Carpenters Training Center
04.2003 - 01.2005
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development
- Standardized department filing system so secretarial staff could easily locate information in any filing
- Prepared folders and maintained records of newly admitted carpenter apprentice
- Provided efficient customer service to Carpenter apprentice and professors
- Type minutes for monthly committee meeting, and fax Carpenter apprentice upgrades to apprentice employer
- 909-824-9033
Education
Vocational - undefined
- Certified in Microsoft Word
- Certified in Excel
- Certified in Power Point
- Intuit QuickBooks Enterprise Solutions: Manufacturing and Wholesale15.0
- Perfect attendance
- GPA: 3.5
Skills
- Customer service
- Invoice processing
- Telecommunication skills
- Multi-line phone usage
- Adaptability
- Conflict resolution
- Energetic work attitude
- MS Windows proficient
- Problem solver
- Excellent communication skills
- Strong organizational skills
Accomplishments
- Customer Assistance
- Worked diligently to complete all assigned tasks, working overtime as needed.
- Customer Relations
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Accounts Receivable - Pride Staff Temporary Agency
12.2016 - 01.2017
Administrative Assistant - Johnson Service Group Temporary Agency
10.2016 - 11.2016
Receptionist Manager - Win Hyundai
12.2015 - 05.2016
Customer Service Representative - McKenna Porsche
02.2013 - 01.2014
Customer Service Advocate (Optum RX) - Insight Global Inc.
09.2012 - 01.2013
Service Department Coordinator - Shelly BMW
03.2008 - 11.2010
Corporate Sales - S & B Filters
05.2007 - 06.2007
Sales/Customer Service - Moss Bros Ford
01.2006 - 01.2007
Auto Sales Person - Tom Bell Chevrolet
02.2005 - 11.2005
Office Manager - Southwest Carpenters Training Center
04.2003 - 01.2005
Computer Education Institute - Vocational,
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