Veronica Long
West Columbia,SC
Summary
Results-driven Licensed Life Insurance Agent provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
18
18
years of professional experience
Work History
Pet Sitter
Self Employed Services
01.2023 - Current
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
Online Store Manager
Self Employed Web
03.2019 - 12.2022
- Facilitated business by implementing practical networking techniques.
- Implemented new e-commerce platform features, streamlining processes and improving overall efficiency.
- Spearheaded social media efforts for increased brand awareness and community building among customers.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
Front Desk Receptionist
Hampton Inn By Hilton
02.2008 - 07.2009
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Trained new team members on company procedures, customer service and issue resolution.
Customer Service Manager
Big Lots
03.2006 - 08.2007
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
S -
Greenville Technical College
Greenville, SC08.2006
Skills
- Licensing Requirements
- Final Expense Insurance
- Building Relationships
- Customer Needs Assessments
- Professional Relationships
Timeline
Pet Sitter
Self Employed Services
01.2023 - Current
Online Store Manager
Self Employed Web
03.2019 - 12.2022
Front Desk Receptionist
Hampton Inn By Hilton
02.2008 - 07.2009
Customer Service Manager
Big Lots
03.2006 - 08.2007
S -
Greenville Technical College
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