Veronica Lopez
El Paso,TX
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a successful career in management.
Overview
13
13
years of professional experience
Work History
Data Entry Representative
Capgemini
El Paso, TX
01.2016 - 08.2022
- Completed data entry tasks with accuracy and efficiency.
- Revised documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
- Verified data files prior to entry to maintain high data accuracy.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Caregiver, Special Needs
Educare Community Living
El Paso, TX
10.2013 - 09.2014
- Maintained disposition and personality to work harmoniously with wide variety of people and families.
- Offered support to assist with supervising special needs individuals in home.
- Communicated well both verbally and in writing with clients, guardians and medical professionals.
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Transported clients to and from medical appointments with safety and efficiency.
Office Runner /Receptionist
Verde Realty
El Paso, TX
06.2008 - 12.2008
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Customer Service Representative
Symbol Technologies Inc
El Paso, TX
09.2001 - 08.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Ysleta High School
El Paso, TXSkills
- Data entry Verification
- Efficient Data Entry
- 10-Key Certification
- Error Identification
- Alphanumeric Entry
- Working knowledge of agency regulations and departmental policies, procedures and equipment
- Knowledge of Microsoft Windows software such as Word, Excel, Power Point and Outlook Knowledge of internet usage Knowledge of computers
- Ability to type 65 WPM Experienced in performing various tasks and conveying and maintaining valuable and accurate information as well as detail oriented
- Established leadership and team-building ability
- Ability to listen to client, relate and evaluate information and interpret terms as needed
- Experience answering muli-line knowledge of business English spelling, punctuation and mathematics; of offices practices and procedures and equipment
- Ability to communicate in a professional way verbally and in writing Bilingual speaking in both English and Spanish
- Ability to keep client and organization information confidential and at a professional level
Languages
Spanish
Professional Working
References
Cynthia Lopez
Symbol Technologies Inc
Phone Number: 915-704-6383
Reference Type: Professional
Timeline
Data Entry Representative
Capgemini
01.2016 - 08.2022
Caregiver, Special Needs
Educare Community Living
10.2013 - 09.2014
Office Runner /Receptionist
Verde Realty
06.2008 - 12.2008
Customer Service Representative
Symbol Technologies Inc
09.2001 - 08.2006
High School Diploma -
Ysleta High School
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