Veronica Lopez
Columbia,MD
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. Customer-focused with successful 20-year experience in the Travel industry.
Overview
9
9
years of professional experience
Work History
Retail Office Manager
AAA Club Alliance
Laurel, MD
05.2018 - Current
- Develop the talent of new associates by fostering a culture of sales, customer service and teamwork.
- Coaching associates on how to build meaningful relationships with our members by understanding their concerns, investigating complaints and finding solutions in a timely manner.
- Monitor, evaluate, and coach associates to ensure they are meeting their goals by providing quality service and upselling/cross-selling and educating our members on our products and services.
- Manage day to day operations of the store by efficiently managing the budget, merchandise, inventory while responding to customer inquiries and concerns.
Assistant Manager
AAA Club Alliance
Rockville, MD
04.2017 - 04.2018
- Fulfilled all supervisory duties when Store Manager was out of the office
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to members and associates.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Retail Office Supervisor
AAA Club Alliance
Wheaton , MD
04.2013 - 04.2017
- Coached new hires on company processes while managing employees to achieve their personal goals.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw office inventory of tickets and merchandise including ordering and receiving orders.
- Coached employees through day-to-day work and complex problems.
Education
Travel Services - Travel Services
JFK Business Centre
Montreal,06.2002
Skills
- Sales Activities
- Quality Standards
- Time management
- Dedicated team player
- Approachable
- Detailed oriented
- Good organizational skills
- Flexible
- Excellent communication skills
- Cheerful and energetoc
Timeline
Retail Office Manager
AAA Club Alliance
05.2018 - Current
Assistant Manager
AAA Club Alliance
04.2017 - 04.2018
Retail Office Supervisor
AAA Club Alliance
04.2013 - 04.2017
Travel Services - Travel Services
JFK Business Centre
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