Veronica Lopez
New York,NY
Summary
Well-qualified Program Manager with decisive leadership adept at decision making in difficult situations. Successful in leading award-winning teams, building and maintaining client relationships. Valued by customers for consistent follow-through and personal attention, leading to repeat and referral business. Highly skilled in execution of planning and operations.
Overview
18
18
years of professional experience
Work History
Migration Program Lead
TEKsystems
New York , NY
11.2021 - Current
- Devised tools and benchmarks to improve team performance and monitor production.
- Identified system needs and designed processes to support business requirements.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Managing team members by delegating tasks and setting expectations for performance
Migration Specialist
TEKsystems
New York, NY
08.2021 - 11.2021
- Collaborated with internal teams and customer representatives to determine data migration requirements prior to accepting projects.
- Coordinated with external stakeholders to align data migration scheduling to minimize business process disruptions.
- Researched and resolved complex issues discovered during migrations.
- Assigned data migration roles and responsibilities for new projects to support successful execution of individual migration tasks.
Customer Service Representative
Perfect Optical
New York , NY
07.2018 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants while taking orders.
Customer Service Representative
Essilor Of America/21st Century Optics
New York, NY
02.2017 - 06.2018
- · Provided superior customer service and successful problem resolution in a high call volume environment.
- · Accurately processed customer orders into the Vision Start System; ensuring application of discounts, special pricing and/or arrangements, terms of payments, and shipping details were properly applied to orders.
- · Utilized corporate tools and software applications to the fullest in order to reach decisions on resolution of customer requests/issues.
- · Maintain an excellent knowledge of new products, services and promotional opportunities in order to best service the customers.
Wireless Support Representative
Dial 7 Car And Limousine Service
New York, NY
08.2013 - 02.2017
- Managed wireless portfolio for all personnel
- Implemented seamless integration of new devices across department
- Provided training to end users on how to utilize new equipment
- Coordinated, reconciled, and analyzed telecom billing of all vendor invoices to keep costs to a minimum
- Identified and refined user requirements and provide custom tailored solutions
Migration Specialist
America Cyber Systems
New York, NY
11.2012 - 07.2013
- Designated field position providing onsite support for individual and corporate customers during migration of Nextel network
- Develop and implemented training to end users on how to utilize new equipment
- Assisted the sales team in exceeding project deadlines regarding Nextel migration
- Facilitated onsite deployments
Implementation Project Manager
Sprint/Nextel
New York, NY
11.2001 - 03.2011
- Oversaw critical deployment of wireless products and services to business, corporate, and government agencies
- Researched and reviewed documentation across documentation across several large accounts ensuring adherence to contract
- Partnered with sales and account management to support assigned client base
- Developed and implemented training to clients, peers and call center in wireless solutions for voice and data telecommunications.
- Retention record of 90%.
Education
BBA - Business Administration And Management
Metropolitan College of New York
New York, NY05.2021
Skills
Coach/Mentor
Time Management
Communications
Conflict Resolution
Data Analytics
Project Management
Timeline
Migration Program Lead
TEKsystems
11.2021 - Current
Migration Specialist
TEKsystems
08.2021 - 11.2021
Customer Service Representative
Perfect Optical
07.2018 - 03.2020
Customer Service Representative
Essilor Of America/21st Century Optics
02.2017 - 06.2018
Wireless Support Representative
Dial 7 Car And Limousine Service
08.2013 - 02.2017
Migration Specialist
America Cyber Systems
11.2012 - 07.2013
Implementation Project Manager
Sprint/Nextel
11.2001 - 03.2011
BBA - Business Administration And Management
Metropolitan College of New York
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