Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Veronica Lopez

Albuquerque,N.M.

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Michaels
08.2015 - 09.2020
  • Directed the daily operational processes of the leading store in the district to deliver high performing sales and profits, with annual sales of $3M.
  • Hired, trained, and evaluated a team of 30 sales associates, 3 support managers, and 2 team leaders,
  • Grew a high performing and diverse team by identifying talent, and developing team members and support managers for advancement.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Advised team members, and where necessary lead the performance management and disciplinary process.
  • Utilized leadership competencies for continued self-development. Successfully completed the company's Bridge Training Program for high potential management.
  • Executed the store workload through planning, weekly scheduling, supervising and directing of team members in collaboration with general manager.
  • Guaranteed operational excellence through execution and continuous improvement of the inventory management processes, planogram execution, and visual merchandising standards.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization. Lead and managed the freight flow process to ensure truck standards were followed.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers. Lead and managed all loss prevention and safety programs.
  • Delivered a customer centric shopping experience. Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Customer Service Manager

Office Max
11.2012 - 08.2015
  • Delivered memorable customer experience through leadership, communication, and integrity.
  • Supervised and evaluated team members to help improve skills, achieve daily objectives, and attain advancement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work culture environment by promoting team work and recognizing individual achievements among team regularly.
  • Increased employee retention by training team in effective customer service techniques and product knowledge.
  • Maintained positive customer relationships by responding quickly and effectively to customer service inquiries.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed a loyal customer base through personalized interactions increasing repeat business and in-store visits.

Administrative Assistant

KOB-TV News 4
07.2005 - 09.2008
  • Assisted news director and entire newsroom staff of over 50 with daily activities.
  • Coordinated and schedule meetings, appointments, and travel arrangements for supervisors, managers, reporters, and photographers.
  • Maintained the utmost discretion when dealing with sensitive topics.
  • Trusted to handle and carry out time-sensitive and confidential documents including employee contracts, time sheet processing, payroll, scheduling, and accounts payable,
  • Managed travel and expense reports for all anchors, reporters, and photographers.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Opened, sorted, and distributed incoming messages and correspondence throughout newsroom.
  • Purchased and maintained office supply inventories carefully adhering to $10,500 annual budget
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Fielded approximately 60 incoming telephone calls and emails per day,
  • Greeted and directed visitors determining the appropriate point of contact and meeting time for their specific situation,
  • Composed correspondence and reports.
  • Recorded, transcribed, and distributed meeting minutes,
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Education

Bachelor of Science in Education - Elementary Education

University of New Mexico
Albuquerque, NM
01.2025

Associate of Arts - Teacher Education

Central New Mexico Community College
Albuquerque, NM
08.2011

Skills

  • Exceptional oral and written communication skills, proposal writing and review, and presentations
  • Human Resource Policies
  • Performance Evaluations
  • Customer Service Management
  • Team Building and Leadership
  • Hiring and Training
  • Operations Oversight
  • Loss Prevention
  • Staff Scheduling
  • Mentoring and Coaching

Volunteer Experience

  • Legacy Church, Lead Nursery Teacher, 05/01/09, 2015
  • Albuquerque Public Schools, A.V.I.D. Middle School Tutor, 01/01/11, 05/01/11
  • Albuquerque Public Schools, Elementary School Volunteer, 08/01/11, 05/01/15

References

Available upon Request

Timeline

Assistant Store Manager

Michaels
08.2015 - 09.2020

Customer Service Manager

Office Max
11.2012 - 08.2015

Administrative Assistant

KOB-TV News 4
07.2005 - 09.2008

Bachelor of Science in Education - Elementary Education

University of New Mexico

Associate of Arts - Teacher Education

Central New Mexico Community College

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Veronica Lopez