Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Veronica Lopez

Houston,TX

Summary

Highly organized individual fluent in English and Spanish seeking to build a career in a growing organization, where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organization goals. Acted as a patient's advocate and navigator answering patient's queries, as well as work with others to ensure health care goals are met. Work well independently and as a team member. Authorized to work in the US for any employer

Overview

9
9
years of professional experience
1
1
Certification

Work History

Marketing Liasion

Star Home Health Services
01.2024 - Current
  • Establish and maintain relationships with internal and external stakeholders.
  • Communicate effectively with stakeholders to ensure that all parties are informed of any changes or developments.
  • Develop and implement strategies to build relationships with stakeholders.
  • Analyze data and provide reports to stakeholders.
  • Organize meetings and events for stakeholders.
  • Resolve conflicts between stakeholders.
  • Achievement of monthly admission goals.
  • Successfully executes a weekly, monthly, and quarterly strategy to increase market share through key account development including prospecting/diversification and call frequency/routing. Plans activity to maximize territory coverage of both existing and prospective accounts.

Marketing Liaison

Serenity, Hospice
07.2023 - Current
  • Respond to referral sources in a timely manner, meet with families to discuss goals and explain services of Hospice
  • Complete required paperwork with patient/families, facility patient discharge when needed by working with hospital staff
  • Proactively build positive solid, working relationship with members of medical community and partners.

Community Liaison

At Home Quallity Care
12.2022 - 06.2023
  • Responsible for managing and growing assigned sales territory through the generation of home health patient referrals
  • Daily travel by car throughout the sales territory visiting accounts
  • Will be tasked with identifying and prioritizing opportunities for the branch
  • Will lead a collective marketing effort to meet branch and territory-specific goals
  • Market to physicians, hospitals, skilled nursing facilities, senior living, discharge planners, and case managers to promote services
  • Develop referral relationships through a combination of scheduled and unscheduled account visits
  • Meet with patients when appropriate to ensure a smooth transition to clinical services
  • Provide education about service capabilities and industry-related topics
  • Assists branch operational team in collecting patient documentation from referring accounts/facilities.

Admissions Coordinator

GSH
11.2020 - 06.2023
  • Consult with discharge planners, and all hospice care team professionals to facilitate a safe and smooth transition to hospice by coordinating EMS pick up and DME equipment needs for pt.'s prior to their admission
  • Service as the first line of customer service for a referral sources and patients/families
  • Conducts an initial meeting with the patient and family given an overall hospice service and philosophy understanding and obtains consents for care
  • Coordinates all aspects of the patient's intake process, including establishing and maintaining positive relationships with case managers, and referral sources
  • Directs pt's referral and intake operations, including providing direct oversight of the establishment and management of intake policies
  • Consult with and educate the patient/family regarding end-of-life care via phone, call, zoom and email
  • Develop an initial care plan that establish immediate goals and interventions based on nursing diagnoses
  • Include the patient in the family and planning process
  • Provides assistance in tracking, enrollment and supervising timelines
  • Coordinate with other departments for insurance verification, and payer authorization as needed
  • Handles, dispatch, communicate with field technicians about delivery route, time frames, and special instructions
  • Triage incoming referrals, to determine necessity of timely initiation of care to include need for same day admissions
  • Create initial start of care visit, associated tasks and assigns to the appropriate clinician.

Home Health Liaison

At Home Quality Care
06.2017 - 10.2019
  • Takes new referrals and ensures all data is complete
  • Ensures that no services are started without all necessary paperwork completed and any prior preauthorization obtained
  • Coordinates with billing department related to insurance verification and all pre-authorizations
  • Obtained/received referrals and orders from physicians, hospitals and other referral sources
  • Established relationships with community referral sources and supports staff relationships of a like nature
  • Communicates with patients/families, professional staff and agency's marketers to ensure continuity and quality of care
  • Coordinates schedules of home health aids with patients
  • Coordinates orders received by professional staff (Registered nurses) from physicians on patients and incorporates into the clinical record and schedule
  • Works in conjunction with DON in assigning new patients to professional staff and ensures the highest quality of follow-through and patient services
  • Is responsible for updating all parameters of the computer system as daily events occur; this includes but is not limited to the following: setting up new patients, change in orders, change in frequency, rehospitalization, patient discharges, recertification, and transfers
  • Receives and coordinates with other providers for all orders for patients care
  • Referred disciplines including all therapies and social work as appropriate to patient and families as well as provided coordination of care and management of disciplines
  • Provide outstanding customer service to our referral sources
  • Assist in direction of programs through collaboration with and delegation of responsibility to administrative and supervisory personnel
  • Carries out other duties as assigned by management and DON.

Administration Assistant-Scheduler

Healing Hearts Home Health Agency
07.2015 - 12.2018
  • Ensure patient's schedules are covered, at all times, and accurately documented in scheduling system
  • Responsible for answering incoming calls on multi-line telephones along with filing, records keeping, keyboarding/ data entry and performing a variety of others office tasks, such a faxing and emailing
  • Responsible for timely and accurate entry of patients data consistent with state and Federal Regulations, agency policies
  • Operating units in resolving day-to-day administrative and operational problems
  • Enter and verify of OASIS data collected by the clinical staff to general patient Plan of Care
  • Assist QA Audits, take action to correct problems and obtain needed for QA studies coordinate all activities
  • Prepare all Audits being conducted quarterly by agency, and provide each committee member with copies
  • Take appropriate action as necessary that should be addressed by administrator.

Education

High School Diploma -

Marque Learning Center

Certification - Medical Assistant

Texas School of Business
Houston, TX
07.2007

Skills

  • Marketing Analytics

Certification

Medical Assistant, Present

Additional Information

Fluent in English and Spanish

Timeline

Marketing Liasion

Star Home Health Services
01.2024 - Current

Marketing Liaison

Serenity, Hospice
07.2023 - Current

Community Liaison

At Home Quallity Care
12.2022 - 06.2023

Admissions Coordinator

GSH
11.2020 - 06.2023

Home Health Liaison

At Home Quality Care
06.2017 - 10.2019

Administration Assistant-Scheduler

Healing Hearts Home Health Agency
07.2015 - 12.2018

High School Diploma -

Marque Learning Center

Certification - Medical Assistant

Texas School of Business

Similar Profiles

CREATE PROFILE
Veronica Lopez