Veronica Lopez
Covina,CA
Summary
Dedicated retail professional with 10+ years in retail management, and customer service. Effective in team building, and proficient in driving sales. Demonstrates effective marketing, and merchandising strategies. Seeking a challenging position where I can utilize my experience as a retail manager to contribute management/leadership, and interpersonal skills to benefit the company.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Revolve Clothing
02.2023 - Current
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promotes superior experience by addressing customer concerns, demonstrating empathy, and resolving customer issues.
- Handles escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Assist customers in navigating company website and placing online orders, improving overall user experience.
- Proven ability to work in fast-paced environment and meet deadlines.
Visual Merchandising Manager
Kate Spade
10.2021 - Current
- Executes monthly, and quarterly visual floorsets.
- Communicates cross functionally to District Manager, and District to drive an elevated team.
- Proficient in partner store relationships to improve customer satisfaction.
- Achieves financial success through improvement of measurable statistics that positively impact the store performance.
- Establishes store tactics and strategies to achieve operational performance, and sales goals.
- Fosters a team environment to ensure a strong workplace culture. Facilitates opportunities for learning, and team collaboration.
Visual/Operations Supervisor
Kate Spade
11.2020 - 10.2021
- Established a strong collaboration within the store to ensure the team feels empowered, and enhanced their product knowledge.
- Upheld a culture of equity, inclusion, and diversity.
- Focused on heightened accountability through monthly touch bases. Led, and developed an elevated Visual Team to uphold visual standards for a floor set Mega Door. (Top 10 in the company)
- Communicated merchandise sell- through, stock position, business trend information, product issues, customer/ anecdotal feedback to Store Manger in order to increase customer service and sales.
- Established and developed a strong clientele utilizing store tools.
AREA SHOP MANAGER
Michael Kors
03.2016 - 11.2020
- Assisted multiple door locations in all family of businesses.
- Ensured each location was on trend to achieve financial targets through monitoring and utilizing measurable statistics that drove business.
- Modeled and supervise the selling environment while providing consistent coaching in sales, product and client trainings in order to ensure the highest level of customer service.
- Conducted monthly product knowledge trainings to ensure retail partners, sales teams were knowledgeable, and able to provide a consistent elevated experience.
- Fostered team's ongoing growth and development through efficient trainings and feedback.
- Communicated opportunities to DM, and corporate team. Including strategies to drive sales, attainable action plans, stock, and product feedback. Developed and executed strategic plans while driving incremental sales, utilizing cross functional partners.
- Generated a client book to elevate client relationships that resulted in additional traffic, and created client engagement.
CO MANAGER
Tilly's Clothing Store
05.2014 - 03.2016
- Performed store opening and closing procedures including counting register funds, and completing bank deposits.
- Excelled in all DOR'S including operations, visuals, and selling.
- Managed and trained a team on building clientele, and brand effective customer service to increase KPI'S.
- Conducted weekly strategies to ensure sales are being achieved on a weekly, and monthly basis.
- Maintained store's visual excellence through directives, and distinguishing best sellers.
Assistant Manager
Pacific Sunswear
11.2010 - 05.2014
- Maintained a consistent adhere to all operational procedures.
- Accurately processed all inventory functions such as receiving of shipment, transfers, damages, and maintain the integrity of inventory.
- Set team goals by utilizing ( SMART GOALS) to empower and hold accountability.
- Established a positive work environment by reinforcing positivity, effective listening, and motivator.
- Ensured visual merchandising and maintenance standards are met at all times.
- Monitored payroll to ensure store remains profitable.
- Hiring manager; recruited top talent
Education
Associates Degree - Marketing Management
Chaffey College
Rancho Cucamonga, CA06.2012
DIPLOMA -
Etiwanda High School
Etiwanda, CA05.2010
Skills
- Client and brand focus
- Motivational Team Leader
- Innovative selling techniques
- Proficient in driving sales
- Strong attention to detail
- Brand image alignment
- Employee training and development
- Relationship building
- Retail inventory management
- Merchandising plan development
Timeline
Customer Service Representative
Revolve Clothing
02.2023 - Current
Visual Merchandising Manager
Kate Spade
10.2021 - Current
Visual/Operations Supervisor
Kate Spade
11.2020 - 10.2021
AREA SHOP MANAGER
Michael Kors
03.2016 - 11.2020
CO MANAGER
Tilly's Clothing Store
05.2014 - 03.2016
Assistant Manager
Pacific Sunswear
11.2010 - 05.2014
DIPLOMA -
Etiwanda High School
Associates Degree - Marketing Management
Chaffey College
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