Veronica Lopez

Community Manager

Kirtland Family Housing

09.2003 - 05.2025

Assisted the Housing Director with the overall operations for the Military Property of 1300 units on Kirtland Air Force Base. Assumed responsibility for operations in the absence of the director over both admin and maintenance team.
Interacted with Internal and External Customers including residents, vendors, board members and committee members as well as Hunt Employees.
Monitored all accounts receivables to include Collecting rents, posting rents and maintained accuracy records for internal and military oversight.
Processed and worked closely with AP Department to process invoices for over 25+ vendors as well as creating purchase orders daily for all projects that needed to be completed for the site both admin and maintenance.
Organized Social Events and assisted with resident retention.
Assisted with site-level leadership to include staff performance and resident relations.
Coordinated with maintenance team to ensure timely recondition of units after move and worked closely with maintenance technicians to resolve maintenance resident conflicts.
Completed Weekly, monthly and quarterly reports and executive summaries for internal leadership and military partners.
Conducted weekly and monthly meeting with military partners to include base command.
Processed all daily tasks such as move ins, move outs, renewals and notice to vacates.
Sent out all notices for renewals to residents monthly as well as delinquent notices and evictions if necessary.
Completed File audits for both internal leadership and Govt. Partners to identify any discrepancies and get with site staff to update and complete.
Completed payroll for onsite staff members bi weekly.
Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
Traveled to other properties out of state in the Hunt Portfolio to train new managers and other staff members as well as assist with organizing other office sites.
Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Evaluated property conditions and recommended improvements.
Monitored online forums and social media platforms to maintain positive community atmosphere and address any negative behavior.
Completed annual rent calculations using housing database software.