Veronica Lopez
San Antonio,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
LEIDOS QTC
04.2018 - 11.2024
- Provides Clients with customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customer request
- Triages customer needs to include verification of demographics, appointment inquiries, and mileage check inquiries
- Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities
- Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level
- Promotes electronic communication services by recognizing opportunities to utilize advanced case management technology
- Accurately documents all call information in case management system according to standard operating procedures
- Efficiently utilizes tools and available resources such: ECW, UCM
- Examine portal, and other tools as necessary
Call Center Representative
AEROTEK temp agency
08.2017 - 04.2019
- Provides Clients with customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customer request
- Triages customer needs to include verification of demographics, appointment inquiries, and mileage check inquiries
- Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities
- Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level
- Promotes electronic communication services by recognizing opportunities to utilize advanced case management technology
- Accurately documents all call information in case management system according to standard operating procedures
Customer Care Representative
ACS XEROX COMPANY
10.2011 - 04.2017
- Received inbound calls for Sam's club member's, taking in club complaints, updating demographics, giving member's there renewals dates of memberships and payment information
- Order Status inquiries regarding online order
- Assisting with registration re-set or forgot password issues
Medical collector
DATASEARCH INC
03.2011 - 10.2011
- Taking inbound calls, occasional outbound calls to patients for follow up or gathering patient information, collecting medical insurance information to bill claim or required paperwork as required per regulations
- Setting up patient accounts on monthly payment arrangement's
- Settle Coinsurance accounts
Data Entry Clerk
GOODWILL INDUSTRIES/S.A METRO HEALTH
04.2008 - 11.2008
- I am currently entering immunizations into the state data base
- Also multitasking with special projects when requested for example researching missing immunizations, working on spread sheets, bulletins and pamphlets on public information
Medical Collector
DATA SEARCH INC
10.2006 - 03.2007
- Making outbound calls to patients for past due medical bills
- Attempting to collect the debt in full, or gather medical insurance for billing purposes if claim never billed
- Set up payment arrangement's or discount on full balance paid
Claims Specialist II
KINETIC CONCEPTS INCORPORATED
01.2003 - 08.2006
- Process both medicare and managed care vac orders for skilled nursing facilities, and supply orders for durable medical equipment
- Verified patient's eligibility, researched orders case by case
- Also prepared claim with needed documentation to support claim, prior to billing the claim
Insurance Representative
NCO FINANCIAL SYSTEMS INC
08.1999 - 07.2002
- Follow up with insurance companies for claim status, verified benefits and eligibility
- Billed medical claims on ub-92 and hcfa 1500's for hospital and Dr
- Charges
- Out bound calls to patients balances owed for coinsurance or deductibles
- Settled accounts as well or promise to pays for patients who needed to set once up
Education
High School Diploma -
BURBANK HS
Associate of Science - Health Administration
Colorado Technical University
Colorado Springs, CO07-2025
Skills
- Complaint resolution
- Account updating
- Scheduling
- Call escalation
- Prioritization
- Multitasking and organization
- Customer relationship management (CRM)
- Courteous demeanor
References
- Maria LOZORIA, Health Program Specialist, San Antonio Metro Health, 210-207-2083
- MARI VELASQUEZ, SUPERVISOR, KCI, 210-406-4622
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
LEIDOS QTC
04.2018 - 11.2024
Call Center Representative
AEROTEK temp agency
08.2017 - 04.2019
Customer Care Representative
ACS XEROX COMPANY
10.2011 - 04.2017
Medical collector
DATASEARCH INC
03.2011 - 10.2011
Data Entry Clerk
GOODWILL INDUSTRIES/S.A METRO HEALTH
04.2008 - 11.2008
Medical Collector
DATA SEARCH INC
10.2006 - 03.2007
Claims Specialist II
KINETIC CONCEPTS INCORPORATED
01.2003 - 08.2006
Insurance Representative
NCO FINANCIAL SYSTEMS INC
08.1999 - 07.2002
High School Diploma -
BURBANK HS
Associate of Science - Health Administration
Colorado Technical University
Similar Profiles
Victor Perez Jr.Victor Perez Jr.
MEDICAL QUALITY ASSURANCE SPECIALIST at Leidos QTCMEDICAL QUALITY ASSURANCE SPECIALIST at Leidos QTC
ANGEL LIRA-QuezadaANGEL LIRA-Quezada
Medical Quality Assurance Specialist at Leidos QTCMedical Quality Assurance Specialist at Leidos QTC
Alicia PortellAlicia Portell
Travel Medical Assistant at Leidos QTC Health ServicesTravel Medical Assistant at Leidos QTC Health Services
Yvonne JacksonYvonne Jackson
Certified Nursing Assistant at Ignite Medical ResortCertified Nursing Assistant at Ignite Medical Resort
Ryun TaylorRyun Taylor
Cook at Blue Skies of Texas WestCook at Blue Skies of Texas West