Veronica Lopez
Orlando
Summary
Overseeing the daily operations of the front desk and related departments, ensuring efficient and positive guest experiences.
Overview
12
12
years of professional experience
Work History
Front Office Manager
Fairfield Inn by Marriott
04.2022 - Current
- Engage with individuals/groups and be comfortable in various social situations
- Establish and maintain guest service standards that exceed guests' expectations
- Manage guest relations
- Assist with maintaining the property and brand standards
- Supervise individual department employees who are responsible for the daily operations and profitability of the hotel
- Direct, coordinate and evaluate the front desk department
- Train, supervise and schedule front desk hourly employees
Delivery Driver
DoorDash
04.2021 - Current
- Delivering food orders from local restaurants in a timely manner
Delivery Associate
JP Group DSP
11.2018 - 05.2020
- Inspect van equipment, report problems, and safety hazards to dispatchers following each shift
- Communicate customer complaints, requests, and feedback to company management for swift resolution
- Complete on time deliveries by choosing best and most efficient route
- Load van and properly secure totes and packages
Delivery Driver
Uber
08.2018 - 11.2019
- Delivering food orders from local restaurants to customers in a timely manner
Housekeeping Supervisor/Front Desk Agent
Red Lion Inn and Suites
02.2018 - 10.2018
- Supervise work activities of room attendants to ensure clean, orderly, and attractive rooms in hotel
- Assign rooms, inspect work, and investigate complaints regarding housekeeping service and take corrective action
- Register, process, and assign guest rooms
- Accommodate guest requests
- Communicating with hotel staff on the status of guest rooms
- Upselling guest rooms and promoting hotel services
- Handling cash and credit card payments
Front End Supervisor
Savers/Value Village
06.2016 - 11.2017
- Merchandising and promotional strategies to drive customer engagement and boost sales
- Exceeded sales goals, accomplished business objectives by leading staff, and promoting target products
- Trained team members in successful strategies to meet operational and sales targets
- Monitored cash drawers at check out stations to verify adequate cash supply
Front Office Manager
Comfort Suites
01.2013 - 06.2016
- Register, process, and assign guest rooms
- Accommodate guest requests
- Communicating with hotel staff on the status of guest rooms
- Upselling guest rooms and promoting hotel services
- Handling cash and credit card payments
- Answering and directing phone calls
Education
High school or equivalent -
Elizabeth High School
Elizabeth, NJ01.2002
Skills
- Customer Service
- Guest Service
- Office Management
- Delivery Driver Experience
- Organizational skills
- Microsoft Word
- Communication skills
- Front Desk
- Microsoft Office
- Retail sales
- Class B
- Merchandising
- Management
- Night Audit
- Microsoft Excel
- Schedule management
- Inventory control
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Office Manager
Fairfield Inn by Marriott
04.2022 - Current
Delivery Driver
DoorDash
04.2021 - Current
Delivery Associate
JP Group DSP
11.2018 - 05.2020
Delivery Driver
Uber
08.2018 - 11.2019
Housekeeping Supervisor/Front Desk Agent
Red Lion Inn and Suites
02.2018 - 10.2018
Front End Supervisor
Savers/Value Village
06.2016 - 11.2017
Front Office Manager
Comfort Suites
01.2013 - 06.2016
High school or equivalent -
Elizabeth High School
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