Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Veronica Lozano

Laredo ,Texas

Summary

Dynamic and detail-oriented professional with extensive customer service experience at Lin’s Grand Buffet. Proven ability to enhance guest satisfaction through effective multitasking and exceptional communication. Skilled in managing billing accuracy and resolving disputes, while maintaining confidentiality. Recognized for training new staff and fostering a welcoming environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hostess

Lin’s Grand Buffet
10.2015 - 07.2016
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Provided patrons with estimated waiting times during peak service hours.

Billing Clerk

Convergys
05.2013 - 02.2015
  • Executed billing tasks and recorded information in company databases.
  • Verified accuracy of billing data and corrected discrepancies.
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
  • Handled account payments and provided information regarding outstanding balances.
  • Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
  • Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
  • Generated daily, weekly and monthly reports for billing department.

Hostess

Coyote Creek Restaurant
05.2012 - 09.2012
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

Clerk

Larga Vista Community Center
05.2010 - 05.2011
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Maintained up-to-date employee records to assist in human resources planning.
  • Enhanced communication with external vendors, ensuring timely delivery of office supplies.

Education

Pharmarcy Technician License - Pharmacy Tech

Laredo Community College
Laredo, TX
12.2024

Diploma -

United South High School
Laredo, TX
05.2012

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Customer service expertise
  • Cleaning and sanitation
  • Greeting guests
  • Exceptional communication

Certification

Pharmacy Technician License

Timeline

Hostess

Lin’s Grand Buffet
10.2015 - 07.2016

Billing Clerk

Convergys
05.2013 - 02.2015

Hostess

Coyote Creek Restaurant
05.2012 - 09.2012

Clerk

Larga Vista Community Center
05.2010 - 05.2011

Pharmarcy Technician License - Pharmacy Tech

Laredo Community College

Diploma -

United South High School

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Veronica Lozano