Veronica Lucka
Phoenix
Summary
Dynamic Project Manager with a proven track record at Next Level Painters, excelling in project management and client relations. Expert in budgeting and forecasting, I consistently deliver projects on time and within budget, enhancing performance through cross-functional collaboration and quality assurance. Recognized for driving significant improvements in project efficiency.
Overview
17
17
years of professional experience
Work History
Project Manager
Next Level Painters
11.2018 - Current
- Company Overview: Residential and Commercial Painting Company
- Creating the timeline for each project to ensure we stay on budget and time so the following project is not negatively impacted
- Use previous projects as examples of unexpected variables to assist with staying on budget during duration of project
- Managing multiple crews from start to finish, setting expectations with each individual project as far as level of detail and budget
- Immediately generate change orders throughout projects for any add-ons or extra items not in original scope of work
- Financially tracking overall revenue per project after labor, materials and company overhead has been deducted
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated material procurement and required services for projects within budget requirements.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Maintained open communication by presenting regular updates on project status to customers.
- Developed and implemented project plans and budgets to ensure successful execution.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to CEO on project budget, progress, and technical problems.
- Analyzed project performance data to identify areas of improvement.
Senior Store Manager
General Nutrition Centers
08.2016 - 11.2018
- Company Overview: Nutritional Health Store
- Multi-unit manager responsible for the overall performance of 7 stores.
- Perform store visits; give balanced feedback and coaching to both the store manager and all part time associates based off observations while in their store. Store visit guides are performed for all areas of the stores overall functionality including; visual appearance and cleanliness, sales behaviors and operational execution.
- Directly report to regional sales director to discuss areas of opportunity and corrective plans put in place for improvement during visits.
- Actively monitor and improve daily, weekly, and monthly KPI goals of home location and the 7 satellite GNC locations.
- Actively recruit, interview and train all new hires within my team of stores and the region when needed. Train all new hires to understand the importance of GNC daily goals and operational functions needed to effectively be a part of our team.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Controlled and enforced standard operating procedures, security, and compliance with laws and system management.
- Promoted business strategy by implementing improvements based on guest feedback.
- Planned and assigned workload by delegating tasks and directing team members.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Maintained quality through training and coaching during daily activities.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
- Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Retail Store Manager
T-Mobile
08.2014 - 08.2016
- Company Overview: Cellular Phone Provider
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Optimized store displays and appearance via strategic merchandising.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
Brand Central Assistant Store Manager
Sears Holdings INC
03.2011 - 08.2014
- Company Overview: Retail Department Store
- Effectively managed multiple departments including 20-30 employees depending on the season. Ensured every Sales associates had a clear understanding of what was expected of them on a daily, weekly, and monthly basis.
- Created individual action plans for every sales associate in a collaborative environment using showcasing their strengths to achieve sales goals and metrics.
- Delegated individual tasks for sales lead to assist in department needs while focusing on their professional growth as well.
- Responsible for maintaining the appearance of every department by setting and maintaining all monthly sets according to company guidelines.
- Consistently achieved being in the Top 3 Brand Central Departments companywide.
Softlines Lead
Sears Holdings INC
11.2008 - 03.2011
- Company Overview: Retail Department Store
- Assisted customers in handling and solving customer needs, issues or complaints.
- Adhered to apparel standards in regards to rack and wall merchandising, colors, styles and signing.
Education
Associates Degree - Arts and Science
Estrella Mountain Community College
Avondale, Arizona01.2007
High School Diploma -
Agua Fria High School
Avondale, Arizona05.2004
Skills
- Performance improvements
- Task prioritization
- Project management
- Project scheduling
- Budgeting and forecasting
- Logistics management
- Project estimation and bidding
- Client relations
- Quality assurance and control
- Cross-functional collaboration
- Project scope
- Project tracking
Timeline
Project Manager
Next Level Painters
11.2018 - Current
Senior Store Manager
General Nutrition Centers
08.2016 - 11.2018
Retail Store Manager
T-Mobile
08.2014 - 08.2016
Brand Central Assistant Store Manager
Sears Holdings INC
03.2011 - 08.2014
Softlines Lead
Sears Holdings INC
11.2008 - 03.2011
Associates Degree - Arts and Science
Estrella Mountain Community College
High School Diploma -
Agua Fria High School