Veronica Lucker
New Canaan,CT
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
General Manager
Divine Feast CT
New Canaan, CT
05.2021 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Coordinated and managed vendors for events, ensuring all vendor requirements were met in a timely fashion.
- Developed detailed event plans and timelines to ensure successful execution of events.
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
- Assisted in the preparation of budgets and monitored expenses throughout the duration of an event.
- Created floor plans, seating arrangements, and other visuals as needed for each event.
- Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
- Procured necessary permits from local authorities for outdoor events.
- Conducted onsite inspections prior to events to identify any potential issues or risks.
- Initiated post-event evaluations to assess success levels of events.
- Collaborated with marketing team to create promotional materials for upcoming events.
- Maintained accurate records related to attendance, budgeting, contracts.
- Handled customer service inquiries related to specific events or venues.
- Developed relationships with vendors in order to secure discounts or special offers when possible.
- Managed social media accounts associated with company's events portfolio.
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Collaborated with leadership and colleagues to coordinate staffing for each event.
- Coordinated plans and specific event needs with internal personnel.
- Liaised between clients and company to verify contract fulfillment.
- Managed accounts and worked to continuously develop new revenue from existing clients.
Marketing Director
Induma
Tegucigalpa, Honduras
01.2010 - 09.2013
- Organized promotional campaigns, including social media, print materials, press releases, and website content.
- Created customer-focused messaging that resonates with target audiences.
- Conducted market research to identify customer needs and preferences.
- Negotiated contracts with outside vendors such as printers, photographers, and web developers.
- Oversaw budgeting for all marketing activities, ensuring expenditures were within allocated limits.
- Directed the development of digital assets such as websites, e-commerce platforms, blogs, email campaigns.
- Coordinated events such as trade shows and conferences to promote products or services.
- Generated reports outlining performance of various campaigns against goals set forth in the strategic plan.
- Maintained up-to-date knowledge of industry trends and competitive landscape.
- Ensured compliance with relevant laws governing advertising practices.
- Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign successes to clients.
- Boosted sales by developing new product marketing strategies.
- Mentored marketing personnel on best practices and protocols to maximize productivity.
- Planned advertising campaigns for online, print and other mediums.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Collaborated with other departments to coordinate strategic marketing activities.
- Collected and analyzed market research data for use in forecasting.
- Evaluated marketing personnel and offered constructive feedback on ways to improve.
Education
Master of Laws - Business Law
06.2002
Associate of Arts - Language Arts Education
09.2000
Bachelor of Arts - Political Science
05.1997
Skills
- Service Quality Improvement
- Customer Relationship Management
- Business Administration
- Operations Oversight
- Project Management
- Distribution Management
- Branding
- Staff Supervision
- Financial Administration
- Sales
- Customer Relations
- Budget Administration
- Product Analysis
- Verbal and Written Communication
- Employee Scheduling
Languages
Spanish
Native/ Bilingual
German
Professional
Timeline
General Manager - Divine Feast CT
05.2021 - Current
Marketing Director - Induma
01.2010 - 09.2013
UNAH - Master of Laws, Business Law
German School - Associate of Arts, Language Arts Education
Manhattenville College - Bachelor of Arts, Political Science
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